I've been a paying customer for VaultPress for years, then one of their representatives, or what they call "happiness engineers" just disconnecting my account. She discovered I had two accounts and without my permission she disconnected one so I would only have one. But she disconnected the wrong one. She didn't ask me if she should do this, she just did it.
I still haven't been able to reconnect it.
Pat M.
Was doing manual backups, but for only $3.50 a month I get peace of mind from automatic backups. Would be great if I got a badge next the VaultPress menu option on the sidebar indicating I have a message about a backup issue, so I don't have to click on VaultPress to see if backups are working. I ran into an issue where the backup process was caught in an endless loop and I did not have a backup for several days. I only found out about the issue by clicking on VaultPress and seeing the notice my site had not been backed up in several days. It would also be great to add an option to wp-cli to get the latest message and/or list of previous backups and date/time of them.
Support gives the impression that they have no interest in their customers. ALmost as if they don't want the work and prefer to palm off people to avoid work at all cost.
Very unprofessional and a totally inept attitude.
Thanks for making the web a better place. VaultPress is a real-time backup and security scanning service designed and built by Automattic, the same company that operates (and backs up!) millions of sites on WordPress.com.
I am happy that this plugin is made by a big responsible company. I feel secure and safe now.
Thanks for making such plugin,
VaultPress was successful in migrating a tricky WP site to a new Host. They stuck with it from beginning to end. Could not be happier with the support. They definitely know what they are doing. The Restore product saved me. Big thanks to Mark Z.
Not only have my websites been hacked without VaultPress detecting it (one is hacked right now, but VaultPress beams, "We've detected no security threats!"), but I've never been able to restore one of the daily backups I PAY FOR. Exactly what is the point of a backup if you can't restore it?
I guess I don't get what this PAID PLUGIN is supposed to do. As far as I can tell, it does nothing.
Why can’t I use Vaultpress without installing Jetpack? Vaultpress was excellent. But now I have to install this bloated monster called “Jetpack” just to make backups work. Bye Bye Vaultpress and Never again Jetpack.
