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Platform/Portal

Give customers a portal, not a support ticket.

A branded, self-serve portal for your hosting customers to manage their own site: backups, domains, billing and plan. Your domain, your colours, your logo. InstaWP never shows.

Your domain with auto-SSL Manage-only customer panel No platform fee
Your domain
White-label, with automatic SSL
Manage-only
Backups · domains · billing · plan
14 languages
For your customers' portal
$0
Platform fee · pay per active site

WaaS is how they buy. Portal is where they manage.

Reselling has two halves. WaaS is the branded checkout where a customer buys a site. Portal is the branded account they log into afterwards to run it themselves, so you stop being their help desk.

A panel your customers run, with your name on it.

Everything a customer needs to manage their own site, none of the things they shouldn't touch.

02 · Self-serve · Site management

Customers handle the routine work themselves.

From inside the portal, a customer can take their own backups, add or manage a custom domain, change their plan and update their profile. Each request they self-serve is a ticket you never open.

BackupsCustom domainChange planProfile
Client portal · manage-only Live
A client's per-site overview inside the white-label portal: visitor stats, storage used, one-click Magic Login, Map Domain, and website status controls (turn the website on or off, maintenance mode). Manage-only, no create-site.
03 · Money · Billing & upgrades

The portal closes the money loop.

Customers see their invoices and billing history, manage their payment method, and upgrade their own plan without emailing you.

InvoicesPayment methodsSelf-serve upgrade
BillingPro · monthly
InvoiceDateAmountStatus
INV-0231Jun 14$39.00Paid
INV-0198May 14$39.00Paid
INV-0256Jul 14$39.00Upcoming
Upgrade plan
Pro
$39/mo
Business
$79/mo

Cut details (7% native / 0% your gateway) live on the WaaS page, not here.

04 · Brand · White-label, end to end

The customer never sees InstaWP.

The portal runs on a custom URL on your own domain with automatic SSL. Your logo, favicon, brand-name and colours re-skin the whole thing, and there is no "powered by InstaWP" anywhere in the experience.

Custom domainAuto-SSLLogo & faviconBrand colours
portal.northlight.studio
Northlight StudioCustomer portal
my.harbourhost.io
Harbour HostCustomer portal

Same portal, two brands. Placeholder names, no real customer logos.

05 · Control · The agency side

Self-serve doesn't mean hands-off.

From your own InstaWP dashboard you manage every customer and their sites. "View portal as" lets you open any customer's portal in one click to troubleshoot exactly what they see. Customers are scoped to your team and brand, so you keep the relationship and the billing.

Customer managementView portal asTeam-scoped
Customers Search
CustomerSitePlanAction
Jordan P.
acme-bakery.com Pro View as customer
Priya R.
riverside-yoga.com Starter View as customer
Marco T.
tide-cafe.com Pro View as customer

What you ship today, stated plainly.

The portal is a manage-only customer panel. Here's exactly what's live now and what's still on the way, so you know what you're buying.

Live today
  • A real, isolated WordPress site per customer. No multisite, no shared subsite.
  • Your brand on its own domain, with automatic SSL.
  • Customers self-serve backups, domains, billing and plan changes.
  • You can always step in: "view portal as" any customer in one click.
  • Available in 14 languages for your customers.
Not from the portal (yet)
  • Customers don't create new sites from the portal. You or WaaS checkout add them.
  • Customers don't self-register. There's no public sign-up in the portal.
  • One-click login straight into WordPress (SSO) isn't live yet.
  • No in-portal email or visitor-analytics dashboards today.
vs building a client dashboard yourself

Everything you'd otherwise have to build.

The real alternative is hand-building a customer panel, or stretching WP Ultimo and multisite to fake one.

What you needBuild it yourselfInstaWP Portal
Customer accounts & loginBuild auth yourselfIncluded
Billing & invoices UIBuild itIncluded
Custom domain + SSL per portalWire it upAutomatic
BrandingTheme it yourselfA config screen
Hosting underneathYour own serversManaged, included
MaintenancePatch your own dashboardNothing to host or patch
Time to launchWeeksA day

The portal is one half. Here's the rest.

Portal is the manage layer of reselling. Pair it with the front half and the platform underneath:

Put your brand on the whole experience.

Sell with WaaS, then hand every customer a branded portal to manage their own site. The portal is auto-created at checkout, so the brand carries from buy to manage with no extra setup.

Your domain + SSL · No platform fee · Managed hosting included · Manage-only customer panel