Stuck? Get a real human.
No ticket maze, no bots running you in circles. Email us, read the docs, or check live status. And if it's a migration, we'll often just do it for you.
Three ways to get unstuck.
Pick the one that fits. For account or billing issues, email is the fastest path to a person who can act on it.
Email the helpdesk
Account, billing, a broken site, or a question the docs didn't answer. Write in and a person picks it up.
[email protected] →Browse the docs
Setup guides, the CLI, the REST API, MCP, migrations, and how the pieces fit. Most answers live here.
docs.instawp.com →Check system status
Before you report an outage, see if it's us. Live platform status, component by component.
status.instawp.com →We're a remote team across several time zones, so there's usually someone around.
Faster than waiting on a reply.
A lot of questions have a self-serve answer. Start here.
Quick answers to the common ones.
How do I stop a site from being billed?
Per-site billing is daily. To cut a site's bill, downgrade it to the $2 sandbox tier or delete it. Pausing a site does not stop billing on its own, it stays on its current tier and just goes offline.
Can you migrate my existing site?
Yes. Your first migration is free, zero downtime, across 21+ hosts. For larger or unusual moves, use the migration request above and our team will handle it.
My site is down. Is it InstaWP or me?
Check status.instawp.com first. If everything's green there, email [email protected] with your site URL and what you're seeing.
Is there AI or MCP support I can use?
An in-site WordPress MCP is live today, so an AI agent can drive a single site now. Account-wide MCP and AI agents are on the way, and we'll be clear about what's shipped versus coming.
Don't wait on a reply to keep building.
Spin up a sandbox while we look into things, and move it to production in one plan change whenever you're ready.