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About Tidio – Live Chat & AI Chatbots
Tidio is a customer experience solution that helps online stores provide excellent customer service and boost sales. It includes live chat, chatbots, and AI chatbot features, as well as multichannel communication options. Tidio is easy to install and offers customizable widgets, pre-built chatbot strategies, and integrations with popular platforms like WordPress and WooCommerce.Screenshots
Frequently asked questions
What is Tidio?
Tidio is an all-in-one customer experience solution with live chat, AI chatbots, and multichannel communication.
Why choose Tidio?
1. Talk to your visitors on the live chat – quickly solve issues and sell proactivelyn2. Use pre-made chatbot strategies to solve problems and increase salesn3. Automatically answer up to 70% of customer questions with Lyro AI for faster supportn4. Preview carts, check order history, and recommend products directly in the chatn5. Add Tidio to your WordPress website in 30 seconds – just click 'Download'n6. Manage and resolve customers' requests with a simple ticketing systemn7. Use WooCommerce product cards that provide the best shopping experiencen8. Route every conversation to the right agent with the Departments featuren9. Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more
What do you get when you install Tidio?
1. Free Live Chat plugin that will convert your website traffic into loyal customersn2. AI Chatbots will generate leads much more effectively by engaging your visitors exactly when they need itn3. Solve up to 70% of customer problems with Lyro AIn4. WooCommerce product cards that provide the best shopping experiencen5. Smart pop-ups that improve conversion without irritating your customers
How can Tidio help with customer support?
Tidio offers a simple, yet strong helpdesk solution where you can manage all your customer messages in one place. Additionally, Tidio's specialized features for WordPress ensure even greater efficiency for your team.
What are the language versions available in Tidio?
Tidio offers the following pre-translated languages: English, French / Français, Spanish / Español, Italian / Italiano, German / Deutsch, Swedish / Svenska, Portuguese / Português, Hindi / हिन्दी, Arabic / العربية, Polish / Polski, Chinese / 中文 (Zhōngwén), 汉语, 漢語, Danish / Dansk, Dutch / Nederlands, Hebrew / עברית, Japanese / 日本語, Korean / 한국어, Persian / فارسی, Romanian / Română, Russian / Русский, Turkish / Türkçe.
Changelog
6.0.25
- Redirect to the plugin page upon activation
- Show lyro upselling banner only for integrated projects
- Add AI keyword to the app name for WooCommerce integration
6.0.24
- Update description
6.0.23
- Tested up to WordPress 6.7
6.0.22
- Update description
6.0.21
- Tested up to WordPress 6.6
- Update description
6.0.20
- Restore improved and fixed Lyro banner
6.0.19
- Security update
6.0.18
- Remove Lyro banner
6.0.17
- Tested up to WordPress 6.5
6.0.16
- Remove info page from plugins submenu
6.0.15
- Update company name on listing
6.0.14
- Fix problem with error message in dashboard
6.0.13
- Add option to clear log file from info page
6.0.12
- Added system information page to easier debug issues
6.0.11
- Tested up to WordPress 6.4
6.0.10
- Tested up to WordPress 6.3
6.0.9
- Update the readme and assets
- Add notification about Tidio Lyro AI Chatbot
- Remove ru_RU translations
6.0.8
- Make the plugin compatible with WP multisite
6.0.7
- Update the title of the plugin
6.0.6
- Fix embedded YouTube video in readme.txt
6.0.5
- Update plugin description and screenshots
6.0.4
- Tested up to 6.2
6.0.3
- Add missing plugin headers
6.0.2
- Fix the missing User-agent header that prevents false-positive messages with “Rest API disabled” on some environments
6.0.1
- Fix the plugin reintegration process
6.0.0
- Add WooCommerce integration
5.4.3
- Fix php function compatibility usage in notice
5.4.2
- Minor bugs related to notification fix
5.4.1
- Minor bugs related to notification fix
5.4.0
- Add a notice about coming changes
5.3.0
- Security update (prevent printing the real path of webroot on misconfigured servers)
5.2.0
- Add composer with autoloader
- Define namespaces
5.1.0
- Show Tidio chat in top bar in admin
- Display Tidio chat at higher position in admin menu
5.0.0
- New integration flow based on OAuth
4.5.1
- Add missing “tidioApiUrl” value in options.js file
4.5.0
- Add russian translations
4.4.0
- Add french, spanish and polish translations
- Display an error message when invalid credentials have been provided
4.3.0
- Add preconnect hint
4.2.1
- Fix missing nonce variable
4.2.0
- Update menu icon
- Use email from plugin form as default email for a Tidio account
- Improve error handling
- Use nonce system
4.1.0
- Simplify login flow for users with only one project
- Set widget as installed immediately after user connected project
4.0.1
- Fix saving project data after creating new project
4.0.0
- New integration flow
- Refresh styles to match Tidio design
3.5.0
- Change domain to tidio.com in URL
- Change path in login URL
- Added ability to integrate with Tidio affiliate program
3.4.0
- Add asynchronous loading of chat widget option
- Code cleanup
3.3.2
- Change of the widget script placement in WordPress themes to improve the rendering performance.
- Use admin email as a default email for a Tidio account.
3.3.2
- Change of the widget script placement in WordPress themes to improve the rendering performance.
- Use admin email as a default email for a Tidio account.
3.3.1
- Refreshed texts within the plugin to be more intuitive.
3.3.0
- New button added to reset the account data.
- Account data is not automatically removed while deactivating or uninstalling plugin.
3.2.0
- Remove old files, move to https api requests.
3.1.1
- Add single version number across plugin.
3.1.0
- Cleanup with changes after last modifications.
3.0.1
- (added) curl support
3.0
- (added) new design
- (added) integration with tidio chat account
2.1.2
- (added) compatibility with other tidio plugins
2.1
- (added) compatibility with tidio one api
2.0.5
- (added) compatibility with tidio one
2.0.2
- (added) support to sites with disabled allow_url_fopen flag
2.0.1
- (added) new icon
2.0
- Compatibility with tidiochat.com
1.3.2
- Added compatibility with other Tidio plugins
1.3.1
- (fixed) error with location files using DIR
1.3
- (added) translate mode
- (added) feedback form
- (fixed) auth problem
1.2.1
- (fixed) curl followlocation error
1.2
- (added) appearance editor
- (added) compatibility with wordpress 3.9
- (fixed) compatibility with others tidio plugins
1.1
- (added) chat settings
1.0
- Initial release.
