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About SupportCandy – Helpdesk & Customer Support Ticket System
SupportCandy is a help desk and customer support ticketing system plugin for WordPress. It offers a range of features, including unlimited tickets, agents, and customers, advanced search functionality, and customizable appearances. It also has premium add-ons available, such as email piping, WooCommerce integration, and SLA management.Screenshots
Frequently asked questions
What is SupportCandy?
SupportCandy is a WordPress plugin that adds a complete help desk and customer support ticket system to your WordPress site. It is designed to help you handle and resolve customer queries directly from your WordPress dashboard.
How does SupportCandy compare to other helpdesk solutions?
SupportCandy Helpdesk offers features comparable to top-tier SaaS solutions like Zendesk, Help Scout, or Freshdesk. It provides a versatile and feature-packed help desk and ticket management experience within WordPress.
What kind of support is offered for SupportCandy?
While technical support is prioritized for paid users, SupportCandy is committed to assisting all customers promptly. They offer best-in-class customer support and maximum features in their free version.
What features are available in SupportCandy?
SupportCandy includes ticket management, the ability to assign multiple specific permission levels to agents and customers, and detailed reports. You can gain a comprehensive 360-degree perspective of your customers, including past tickets and purchase history.
Changelog
3.3.1 (February 05, 2025)
Fix: Resolved a vulnerability in attachment uploads
Fix: Unresolved ticket count was not displaying correctly on the dashboard
Fix: Login issues occurring in certain cases
Fix: Database notices appearing on older MySQL versions
3.3.0 (November 14, 2024)
- New: Option to open tickets in a new tab (use Ctrl+Click to open tickets in a separate tab)
- New: Additional date range filters added to dashboard widgets for enhanced filtering
- Fix: Values of conditional custom fields not clearing properly in the new ticket form
- Fix: Guest users unable to reply to tickets issue resolved
- Fix: Deletion issues with ticket statuses, priorities, and categories fixed
3.2.9 (August 12, 2024)
- Fix: Enhanced attachment security to prevent potential vulnerabilities
- Fix: Improved compatibility with PHP 8.2
3.2.8 (July 03, 2024)
- New: Dashboard widget to show number of tickets created by day of week
- New: Filter added for customer list
- Fix: Validation for Assignee field not working in create ticket form
- Fix: File upload not working on some servers
- Fix: Unable to create duplicate ticket
- Fix: Can’t create a new ticket from a thread
- New: Productivity Suite add-on (Premium)
3.2.7 (April 23, 2024)
- New: Dyanamic filters added for date created and date updated
- New: New condition “Last reply source” added
- New: Appreance setting for “Reply & Close” button
- New: Setting to disable “Reply & Close” button
- New: Filter added for recent activity logs
- New: Wating for visibility conditions
- New: New macro {ticket_url_plain} added
- New: Term and condtions, gdpr setting added for registration
- New: Toggle button addde for ticket widgets
- Fix: Not showing correct live agents in agent collision
- Fix: Unable to download attachments of duplicate tickets
- Fix: Showing notice on PHP 8.1
- Fix: Ticket list pagination not showing correct results
- Fix: Unable to download attachments on some servers
- Fix: Translation improvments
3.2.6 (February 22, 2024)
- New: Added Auto-refresh setting for dashboard
- New: Introduced a customizable option to set number custom field as integer or float
- Fix: Datepicker not working on polish sites
- Fix: Dashboard improvements and fixes
- Fix: Bulk assign agent not working
- Fix: Working hours setting not loading
- Fix: Blank links showing in admin menu
- Fix: Delete and replace category, priority and status not working
3.2.5 (February 9, 2024)
- Fix: Unable to upload some attachments after v3.2.4
- Fix: Wrong ticket url on dashboard
3.2.4 (February 6, 2024)
- New: Dashboard feature added
- New: Recent Activities feature for administrators
- New: UI improvements for Customer Profile, My Account and Agent Profile
- Fix: Vulnerability fix
- Fix: Email notifications does not support RTL
- FiX: Does not change ticket status after a reply added from API
- Fix: Removed H1 tag from model header
- Fix: Tags are not working in email piping rules
