I've been using this plugin and the companion plugin, Profile Builder, since early 2021 on a half dozen client sites. From the stie developer standpoint, it's easy to setup and maintain and seldom causes me any issues. Over the last years, I've had 2-3 times I've reached out to support with a question for something odd I was trying to do for a client, and 3 times (I can think of) for an issue with an update. On all occasions support responded right at the beginning of their day (they clearly state when they're available on the support request). For the odd requests, they helped me figure out how to do it and in one instance added the capability to the plugin. For the issues, two were addressed in their reply and one was an integration with someone else's plugin - that they resolved quickly. The support is outstanding.
From the user perspective - most of my clients using this plugin are retired volunteers and not computer savvy. I've been able to explain it to them once and they've understood how it works and had no problems using it.
This plugin is particularly powerful when combined with their Profile Builder - also easy to use and maintain. I use the pro version, which has additional add-ons that give me integration with other plugins to create easy-to-use paid membership sites, including membership mailings and store discounts. These two plugins are probably the best choice I've made for the sites I've built.
