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Knowledge Base documentation & wiki plugin – BasePress Docs

Knowledge Base documentation & wiki plugin – BasePress Docs

Powerful Knowledge Base, Docs and Wiki plugin for WordPress. Easily create & manage documentation to reduce support tickets and scale your custome …
Rating:
4.9
star-rating-1star-rating-2star-rating-3star-rating-4star-rating-5
Active Installations:
2000+
Last Updated:
Jan 17, 2024
WordPress Version:
4.5 or higher
Tested up to:
6.4.3

Simplify Customer Support

Create a powerful knowledge base to reduce support tickets and provide instant answers to customers 24/7. BasePress works with any WordPress theme.

Organize Documentation Effortlessly

Build multiple independent knowledge bases to document your products or services. Keep your content organized in a logical way and divide it by product, service, or department.

Professional and User-Friendly

Choose from three themes with easy customization and color branding. BasePress integrates seamlessly with the WordPress admin area and adapts to all devices for a professional look.

Effective and easy to use

By racesignup on December 28, 2023

I needed to publish a knowledge base for an online race entry platform. Basepress is easy to install and configure and has helped me to quickly create a fully searchable knowledge base to help my customers. Great effort.

Great plugin it’s helped me a lot

By website9383 on December 13, 2023

Thank you for this great plugin it’s helped me a lot

Best Knowledgebase

By bkudrle on November 8, 2023

This is a great plugin for a knowledgebase. I ended up buying the pro version because it is the only knowledgebase plugin that I could find that allowed me to alter the order of the article display in a custom way. Other plugins that I tested needed to use some criteria for sorting like title or date updated. But in the pro version there is a drag and drop for ordering. Really nice.

Excellent Knowledgebase Plugin

By laralorvan on October 27, 2023

This plugin generates attractive, professional knowledgebases.

The support documentation is first rate.

In addition to this, the developers provide concise one-to-one advice via the forum.

Make my information available in an intuitive way

By Terje (troenderbird) on July 8, 2023

All organizations struggle to update and make internal information available to their users. How often have encyclopedias, manuals and guidelines been produced on paper or as long pdf documents, where the end user has not used the information? With the help of BasePress, information can be updated and made available in an efficient and intuitive way and the search function is efficient and fast. Here you have good opportunities to organise, develop and make the company's expertise available. Here there is a wide range of application areas. It shall be exciting to follow the development of this product.

The plugin home page does not work in the free version

By dobem on July 2, 2023

The plugin doesn't find the content because it doesn't have a base page to work with. It has no categories and tags.

My main frustration was the homepage not working even after I created the knowledge base and section.

The section added to the knowledge base does not appear on the page where you add the article.

After everything is done, I create the article, but there is still a message with a horrible red banner, saying that page does not have a knowledge base yet.

Great Design and Powerful Features

By pauljeba on June 3, 2023

Thanks for making this happen, been looking for a powerful docusaurus like docs with wordpress benefits. This is gold.

Excellent plugin and great support

By Oscar (spinsis) on April 3, 2023

Great plugin from an awesome team. Even had the team help out with some basic styling as the theme was breaking things. Highly recommended!

Excellent multi knowledgebase plugin

By Alan Fuller (alanfuller) on December 19, 2022

I chose this plugin mainly because it allowed multiple products to have their own knowledge base, something that sets this plugin apart from other plugins.

It was easy to get going with nice out of the box designs that fitted well.

I quickly upgraded to Pro, not that I actually needed the pro features ( nice that they are, the free version does a lot ) but because I want to support the plugin developer as I wanted this plugin to exist for the the long term.

Being a plugin developer myself, I haven't need that much support, but when I have asked I have had quality support.

Also the code is nicely written, with templates and hooks that make customisation straight forward.

Buggy UI

By CastleRock (bonniebeeman) on September 21, 2022

Free version ok, but the UI is buggy. Most of all, the need to be able to keep content on the page, but change between accordion and premium accordion. Was not able to overrride the basic theme colors and anchors doesn't work with accordion
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