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Zendesk Chat icon

Zendesk Chat

v1.4.18
by zendesk_official · 4.0 (27 reviews)

Zendesk Chat (previously Zopim) lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into th …

10K+ active installs Updated Aug 20, 2020 Tested to 5.5.15
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Zendesk Chat

About Zendesk Chat

Zendesk Chat is a live chat app that allows businesses to interact with potential customers in real time. With features like mobile optimization, proactive chat, and advanced analytics, businesses can improve customer support and increase sales. The app is customizable, available in over 40 languages, and integrates with various platforms.

Screenshots

Zendesk Chat screenshot
Zendesk Chat screenshot
Zendesk Chat screenshot
Zendesk Chat screenshot
Zendesk Chat screenshot

Frequently asked questions

What is Zendesk Chat?
Zendesk Chat (previously Zopim) is a WordPress plugin that allows you to monitor and chat with visitors on your website in real-time. It helps businesses interact with potential customers to build connections and increase revenues.
What are the key features of Zendesk Chat?
Key features include a mobile-optimized chat widget, Proactive Chat using Triggers for automated engagement, and Advanced Analytics to monitor visitor flow and usage patterns. You can manage multiple conversations through the online Dashboard.
Why choose Zendesk Chat?
Zendesk Chat is a popular live chat provider with a simple and customizable chat widget. It offers a user-friendly dashboard for monitoring activity and managing chats, and provides 24-hour live chat support on weekdays. It is also available in over 40 languages.
What are some technical details about Zendesk Chat?
Zendesk Chat works across major browsers including Internet Explorer 6+, Firefox, Google Chrome, Opera, and Safari. It boasts an average uptime of 99.8% and features an HTML5 dashboard. There are also iPhone, Android, and BlackBerry apps available.

Changelog

1.4.18

  • Tested on WordPress v5.5

1.4.17

  • Tested on WordPress v5.4.2

1.4.16

  • Updated plugin to support WordPress v5.4.1

1.4.15

  • Tested on WordPress v5.1.1

1.4.14

  • Support chat phase 3 and phase 4 accounts

1.4.13

  • Updated copy to reflect chat phase 4 limitations

1.4.12

  • Updated copy to reflect new trial length
  • Update marketplace screenshots

1.4.11

  • Remove query string to the dashboard link

1.4.10

  • Fix CSRF issue when unlinking zopim account

1.4.9

  • Tested on WordPress v4.7

1.4.8

  • Remove old files in base directory

1.4.7

  • Fix issue with php7 compatibility checker

1.4.6

  • Fix CSRF issue in the plugin deactivation functionality.

1.4.5

  • Updated support and video URLs

1.4.4

  • Rebranding strings to Zendesk Chat

1.4.3

  • Remove depracated function for wordpress 4.5

1.4.2

  • Added support for wordpress 4.4

1.4.1

  • Update the text domain for translate.wordpress.com compatibility

1.4.0

  • Security patch

1.3.9

  • Refactoring of plugin files

1.3.8

  • Fix throwing of wordpress errors
  • Fix PHP notice (‘Notice: Undefined variable: error’) on the plugin dashboard
  • Remove unused globals
  • Standardize function names
  • Use _() and _e() for translations
  • Add english language file
  • Added icon assets

1.3.7

  • Add documentation for releasing new versions of the plugin

1.3.6

  • Fix ‘Cannot modify header information’ PHP error by registering and enequeing script
  • Include js file

1.3.5

  • Update supported version to 4.1.1
  • Include Plugin’s version number to footer (if Account is linked up)
  • Always use SSL to link account
  • Improved UI on login page to reduce confusion with SSL option and Password field
  • Update Signup Link

1.3.4

  • Fix menu icon image

1.3.3

  • Fix bug where account deactivates linking but widget still shows up

1.3.2

  • Refactored css loading to accommodate older PHP versions
  • Included css file

1.3.1

  • Added admin_print_styles to custom css
  • Changed button css name to a non-generic name

1.3.0

  • Removed iframe Capability from plugin
  • Removed Account Configuration, Customize and Dashboard sub-menu pages
  • Added Launch Dashboard link to open new browser tab to access Dashboard
  • Minor Code Fixes

1.2.9

  • Revert back to iframe Customize and Dashboard instead of opening new window
  • In PHP 5.3, ereg is deprecated, updated to use preg_match

1.2.8

  • Due to breaking changes in many consumer IM clients, we will no longer be supporting IM Chat Bots (AIM, Google Talk, Skype, Yahoo Messenger or MSN)
  • Customize and Dashboard will now open in a new window instead of iframe

1.2.7

  • Plugin will now embed v2 Widget
  • Improved Login Response
  • Classic Theme Editor removed to use Dashboard Widget Customization
    Click on Appearance to make changes to your widget
  • Old Javascript API from v1 Widget may not work with v2 Widget
    Visit http://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html for more details

1.2.6

  • Addresses XSS vulnerabilities concerns by removing ZeroClipboard

1.2.5

  • Enhancement to Theme Editor – now autoloads blog’s url automatically

1.2.4

  • Adds an optional widget settings box
  • Widget settings saved from old wordpress plugin will be migrated to the optional settings box
  • Visitor info uses new wp api and now enabled by default
  • Required WordPress version bumped to 3.1

1.2.3

  • Replaces old customize widget page with new theme editor
  • Remove customizewidget.php

1.2.2

  • adds User Capability levels, allowing non-admins to use the plugin admin interface
  • Admins can use add the following code
    $role = get_role( ‘editor’ ); $role->add_cap( ‘access_zopim’ );
    to their themes, or use the Members plugin (https://wordpress.org/extend/plugins/members/)
    to give roles the ‘access_zopim’ capability.

1.2.1

  • Uses wordpress http api for better linkup support with multiple transports
  • Reduce name collisions in functions
  • Adds compatibility to premiumpress theme

1.2.0

  • Signup process is now linked to zopim.com as per WordPress guidelines.

1.1.3

  • Update Zendesk Chat embed script
  • Add option to override dashboard settings for chat bubble text

1.1.2

  • Maintenance update: Compatibility update for WordPress 3.3.1

1.1.1

  • Maintenance update: Fix invalid plugin header (zopim.php) for new installation

1.1.0

  • Maintenance update: Greeting messages are now saved properly.
  • Add more language options in customization page.
  • Using new Zendesk Chat async embed script: improve page’s load time and do not block page’s rendering anymore

1.0.7

  • Maintenance update: Remove phased out “middle left”, “middle right” positions
  • Add options to let user decides hiding of chat bubble, no longer force show/hide
  • Enable option for not using plugins’ greeting messages

1.0.6

  • Maintenance update: Class’ redeclaration conflict fix.

1.0.5

  • Maintenance update: fix minor bug on widget customization page – online msg input

1.0.4

  • Robustness update: Make sure widget won’t appear more than once.

1.0.3

  • Maintenance update: New line bugfixes.

1.0.2

  • Maintenance update: More curl robustness enhancements.

1.0.1

  • Maintenance update: More robust connectivity, CURL errors caught
  • Note: PHP Curl is required (and has always been).

1.0

  • Stability update: Official Plugin Launched

0.6.1

  • Update: Launched with improved signup process and minor cosmetic fixes.

0.6.0

  • UI fix: Improved account management page.

0.5.0

  • Feature: Push surveys and questions to the visitor.
  • Bugfix: In-plugin dashboard will be hidden in full screen mode.

0.4.0

  • Feature: Provide customer service through your favourite IM client (MSN, GTalk, Yahoo, AIM)
  • Feature: You can access the dashboard in full screen!

0.3.0

  • Feature: Connect to Zendesk Chat servers using 256-bit industry standard SSL for increased security!
  • Feature: You can experiment with customizing the widget even without an account.
  • Feature: Change the automatic messages displayed on the widget when it first loads, and depending on your online status.
  • Feature: Customize the language of the widget.
  • Bugfix: Positioning customization now works properly.

0.2.0

  • Feature: Live Visitor Analytics (page your users are on, webpaths, length of stay, repeat visits and much more!)
  • Feature: Create an account directly in the plugin.
  • Feature: Rank Visitors by priority of importance.

0.1.0

  • Feature: Add the Zendesk Chat widget to your site!
  • Feature: Customize look and feel of the widget, including themes and color!
  • Feature: Use wordpress user information to populate visitor data in the plugin.

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