Zendesk Chat

Zendesk Chat

Zendesk Chat (previously Zopim) lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into th …
Rating:
4.0
star-rating-1star-rating-2star-rating-3star-rating-4star-rating-5
Active Installations:
10000+
Last Updated:
Aug 20, 2020
WordPress Version:
3.1 or higher
Tested up to:
5.5.15

Real-time customer support

Answer your customer's questions instantly and increase sales with Zendesk Chat's real-time customer support.

Manage multiple conversations

Easily manage multiple conversations with visitors to your website through the Zendesk Chat online Dashboard.

Mobile optimized chat

Chat with your customers from any device using our mobile optimized chat widget.

1.4.18

  • Tested on WordPress v5.5

1.4.17

  • Tested on WordPress v5.4.2

1.4.16

  • Updated plugin to support WordPress v5.4.1

1.4.15

  • Tested on WordPress v5.1.1

1.4.14

  • Support chat phase 3 and phase 4 accounts

1.4.13

  • Updated copy to reflect chat phase 4 limitations

1.4.12

  • Updated copy to reflect new trial length
  • Update marketplace screenshots

1.4.11

  • Remove query string to the dashboard link

1.4.10

  • Fix CSRF issue when unlinking zopim account

1.4.9

  • Tested on WordPress v4.7

1.4.8

  • Remove old files in base directory

1.4.7

  • Fix issue with php7 compatibility checker

1.4.6

  • Fix CSRF issue in the plugin deactivation functionality.

1.4.5

  • Updated support and video URLs

1.4.4

  • Rebranding strings to Zendesk Chat

1.4.3

  • Remove depracated function for wordpress 4.5

1.4.2

  • Added support for wordpress 4.4

1.4.1

  • Update the text domain for translate.wordpress.com compatibility

1.4.0

  • Security patch

1.3.9

  • Refactoring of plugin files

1.3.8

  • Fix throwing of wordpress errors
  • Fix PHP notice (‘Notice: Undefined variable: error’) on the plugin dashboard
  • Remove unused globals
  • Standardize function names
  • Use _() and _e() for translations
  • Add english language file
  • Added icon assets

1.3.7

  • Add documentation for releasing new versions of the plugin

1.3.6

  • Fix ‘Cannot modify header information’ PHP error by registering and enequeing script
  • Include js file

1.3.5

  • Update supported version to 4.1.1
  • Include Plugin’s version number to footer (if Account is linked up)
  • Always use SSL to link account
  • Improved UI on login page to reduce confusion with SSL option and Password field
  • Update Signup Link

1.3.4

  • Fix menu icon image

1.3.3

  • Fix bug where account deactivates linking but widget still shows up

1.3.2

  • Refactored css loading to accommodate older PHP versions
  • Included css file

1.3.1

  • Added admin_print_styles to custom css
  • Changed button css name to a non-generic name

1.3.0

  • Removed iframe Capability from plugin
  • Removed Account Configuration, Customize and Dashboard sub-menu pages
  • Added Launch Dashboard link to open new browser tab to access Dashboard
  • Minor Code Fixes

1.2.9

  • Revert back to iframe Customize and Dashboard instead of opening new window
  • In PHP 5.3, ereg is deprecated, updated to use preg_match

1.2.8

  • Due to breaking changes in many consumer IM clients, we will no longer be supporting IM Chat Bots (AIM, Google Talk, Skype, Yahoo Messenger or MSN)
  • Customize and Dashboard will now open in a new window instead of iframe

1.2.7

  • Plugin will now embed v2 Widget
  • Improved Login Response
  • Classic Theme Editor removed to use Dashboard Widget Customization
    Click on Appearance to make changes to your widget
  • Old Javascript API from v1 Widget may not work with v2 Widget
    Visit http://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html for more details

1.2.6

  • Addresses XSS vulnerabilities concerns by removing ZeroClipboard

1.2.5

  • Enhancement to Theme Editor – now autoloads blog’s url automatically

1.2.4

  • Adds an optional widget settings box
  • Widget settings saved from old wordpress plugin will be migrated to the optional settings box
  • Visitor info uses new wp api and now enabled by default
  • Required WordPress version bumped to 3.1

1.2.3

  • Replaces old customize widget page with new theme editor
  • Remove customizewidget.php

1.2.2

  • adds User Capability levels, allowing non-admins to use the plugin admin interface
  • Admins can use add the following code
    $role = get_role( ‘editor’ ); $role->add_cap( ‘access_zopim’ );
    to their themes, or use the Members plugin (https://wordpress.org/extend/plugins/members/)
    to give roles the ‘access_zopim’ capability.

1.2.1

  • Uses wordpress http api for better linkup support with multiple transports
  • Reduce name collisions in functions
  • Adds compatibility to premiumpress theme

1.2.0

  • Signup process is now linked to zopim.com as per WordPress guidelines.

1.1.3

  • Update Zendesk Chat embed script
  • Add option to override dashboard settings for chat bubble text

1.1.2

  • Maintenance update: Compatibility update for WordPress 3.3.1

1.1.1

  • Maintenance update: Fix invalid plugin header (zopim.php) for new installation

1.1.0

  • Maintenance update: Greeting messages are now saved properly.
  • Add more language options in customization page.
  • Using new Zendesk Chat async embed script: improve page’s load time and do not block page’s rendering anymore

1.0.7

  • Maintenance update: Remove phased out “middle left”, “middle right” positions
  • Add options to let user decides hiding of chat bubble, no longer force show/hide
  • Enable option for not using plugins’ greeting messages

1.0.6

  • Maintenance update: Class’ redeclaration conflict fix.

1.0.5

  • Maintenance update: fix minor bug on widget customization page – online msg input

1.0.4

  • Robustness update: Make sure widget won’t appear more than once.

1.0.3

  • Maintenance update: New line bugfixes.

1.0.2

  • Maintenance update: More curl robustness enhancements.

1.0.1

  • Maintenance update: More robust connectivity, CURL errors caught
  • Note: PHP Curl is required (and has always been).

1.0

  • Stability update: Official Plugin Launched

0.6.1

  • Update: Launched with improved signup process and minor cosmetic fixes.

0.6.0

  • UI fix: Improved account management page.

0.5.0

  • Feature: Push surveys and questions to the visitor.
  • Bugfix: In-plugin dashboard will be hidden in full screen mode.

0.4.0

  • Feature: Provide customer service through your favourite IM client (MSN, GTalk, Yahoo, AIM)
  • Feature: You can access the dashboard in full screen!

0.3.0

  • Feature: Connect to Zendesk Chat servers using 256-bit industry standard SSL for increased security!
  • Feature: You can experiment with customizing the widget even without an account.
  • Feature: Change the automatic messages displayed on the widget when it first loads, and depending on your online status.
  • Feature: Customize the language of the widget.
  • Bugfix: Positioning customization now works properly.

0.2.0

  • Feature: Live Visitor Analytics (page your users are on, webpaths, length of stay, repeat visits and much more!)
  • Feature: Create an account directly in the plugin.
  • Feature: Rank Visitors by priority of importance.

0.1.0

  • Feature: Add the Zendesk Chat widget to your site!
  • Feature: Customize look and feel of the widget, including themes and color!
  • Feature: Use wordpress user information to populate visitor data in the plugin.

Nothing Works

By Lexiol on March 5, 2020

Nothing works. Not even their website on mobile.

Very Useful and FREE!!!!

By netart.gr (geokantze) on February 24, 2020

It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don't have too much traffic that is enough. It is very customizable and it has a mobile app so as the user can answer chat through his mobile whenever he is online. Finally, I love it's email summary feature. It sends a summary of your converstion to your email

Slow down any website

By ateya3d on January 2, 2020

It's Slow down any website, and no any support

I like Zendesk a lot but WP plugin is disaster

By Marin Stoyanov on January 11, 2018

I thought that installing the plugin made by Zendesk team will be easy and i won't face any issues. Instead now I'm here and I write my review. WordPress Zendesk plugin is real disaster. It doesn't allow me to login to my account. I'm sure that my password and email are correct. I tripe-checked them and they are correct but the plugin doesn't allow me to login to my existing Zendesk account. Some suggestions for the authors: 1) We live in 21st century, logging with my real Zendesk username and password is real thread. Instead you can use API key, provide temporary access key or use other more intelligent way to associate WP website with Zendesk account 2) Most WP plugins, that require configuration after being activated, usually have a Settings link next to 'Details'. You're huge enough to do it.

Cuidado. Cobrança automatica.

By Rodolfo (animalbrazil) on December 26, 2016

Cuidado. Instalei o Zopim e paguei por 2 agentes por 6 seis meses. Após isso o sistema renovou automaticamente, mesmo sem meu site estar no ar mais e mesmo sem usar o sistema deles. Entrei em contato e me informaram que não devolveriam o dinheiro porque já havia passado o tempo para reclamar e que isso estava previsto, quando assinei. Tenho os e-mails, que compravam isso. Tomem muito cuidado! Não recomendo!

Easy and fast

By albaintrade on September 22, 2016

Very good application easy and fast... You can try on my website https://almanyayurtdisikargo.com/

nice plugin

By nicopozena79 on September 10, 2016

Pretty good service

I love this program, but it slows my site

By ddrevik on September 3, 2016

I love this plugin. It helps our website visitors tremendously to be able to ask questions and interact with us. Many are reluctant to call or email for fear of being inundated with sales calls, so this allows them to stay at arms reach until they get comfortable with us.

Why only 3 stars then? The speed. When I load the Zopim widget, my homepage load time goes from 6.5s to 12.3s. I can't have visitors waiting that long for our homepage to load. I could live with adding a second or so to our load, but 6 additional seconds is a deal-breaker.

great chat - good plugin for my wordpress website

By MagicCarpet81 on September 3, 2016

I'm working with the basic plugin for 1 chat and 1 agent. Not many possibilities to customize, but it is ok for what I'm using it. Thank you!

How do you pronounce ZopIM?

By Sugrbug on September 3, 2016

I don't how to pronounce it? But it works as advertised. My new favorite plugin!

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