We originally bought this product because it was less expensive than Woo Commerce's similar plugin.
The first problem we encountered was the inability to manually adjust a customer's subscription end date - if we wanted to reward any of our users with a free month. When I inquired - I was told they could custom code our request. I countered that it was one of the most logical needs for any company selling subscriptions.
But that wasn't the worst of it. We ended up switching to Woo Commerce's subscription plugin. Then I found out that WPSwings plugin by DEFAULT is on auto renew - AFTER I received a notification that my annual plan would renew. So I tried to cancel it IMMEDIATELY. Nonetheless my credit card was charged. The company refused to refund my money - even though I removed the plugin from my site. This is INSANE, and bad business. It's not like I bought some article of clothing that was shipped to me, or bought a car and drove it off the sales lot. This is a SaaS / Subscription product. The decent thing to do is REFUND my money and move on. And it was $109 - for a year. And I used it for ZERO days That is vastly different than if I had used it for a month and asked for a refund of a monthly subscription.
I run a business, and I sell subscriptions. I care and respect our customers - but apparently WPSwings does not. Please do not buy from this company. EVER.
