SendWP

I was able to solve a sticky client issue within 30 minutes. This is something I have needed for a long time. An elegant solution to a tricky problem. I immediately bought it for my own website and will be pretty much forcing clients to use this service. Thanks Matt, great plugin!

Special shout out to Matt. Super quick response times and easy to work with to resolve subscription and url issues. Clearly and patiently explained answers to all of my questions.

I had found the SendWP plugin while searching for an alternative to Amazon SES. The pricing structure is very simple, which I like.

However, it is also essential for European website operators that the selected third-party providers and partners comply with the General Data Protection Regulation (GDPR), or who provide some basic company information, which is unfortunately not the case here. There is no information about who exactly operates the service and where they are headquartered. However, this information is mandatory according to the GDPR.

Because as a website operator in the EU, data processing agreements must be concluded with third-party providers from certain countries that process our customer data (here: e-mails from visitors, users, customers etc.). Because, the headquarters of these third-party providers used must be stated in one's own data protection documentation. Unfortunately, these are the requirements.

So I tried to contact the provider to find out this information. But unfortunately, already here in the support forum, the first message (READ THIS FIRST) points out that no support is provided. Unless you register an account on their website, but in turn you need to pay to create an account, no matter what.

So it is neither possible to test the plugin or the service, nor is it possible to get legally important information about the provider without creating a paid account.

These are all red flags in my eyes and although I have not yet been able to test the plugin and its quality. For this reason, I cannot recommend it in any case.

Make a record of outgoing emails, set the name to sender email.

Sent a support request at end of day (UK) and had a response and fix by following morning from SendWP. Received a prompt response and a patch was quickly deployed to fix the server problem. Very impressed by our friends across the pond 👍

I have been super impressed with the support from SendWP. Super fast to reply and go above and beyond. Highly recommend them.

These guys are the absolute best, and this product is AMAZING!!!!!!!! I use it often - always gets the job done.

The only reason i used this plugin is because i saw ninjaforms mentioning it on their website and boy did I regret this decision. 1) Asked for my card and charged me USD $1 before i can use it to send mail out. 2) My SendWP dashboard only includes 'Account', 'Billing', 'Logout'. no tab for support. Their plugin settings page also do not include a link to support. I had to read through the wordpress forums in order to find their support URL. 3) After changing my server and reconnecting to their service ( take note, you have to refresh multiple times in order to successfully reconnect ) they charged me USD $9 this time. Apparently, they are using my server's public IP to create a hash so as to identify my site. Why don't they use a public key like MailGun instead? Don't know. so now i have two concurrent subscription running. Never mind, I take it as I donate USD $10 to them. did not even offer to refund my unused portion when I decide to cancel. 4) Right now i'm using Send Mail SMTP (which works with a multitude of email gateways) combined with MailGun and they are FREE! works at first install, snappy set up and I will only get charged after i send more than 6,000 emails. If only I used it earlier.

for getting my mail then ask card info. you should ask for email info with card info. this is one kind of spamming. if I see you need card info for using your service then I never give you my mail info

We installed and worked with SendWP before realizing we needed a different solution. I talked with Matt and he provided wonderful customer service. In a ecosystem of developers and plugin authors, SendWP stands out in a great way by offering respectful and helpful service. It's not enough to have a great plugin, but to also have great customer skills. I think that's how the cream rises to the top. Thank you Matt and SendWP! If a future project brings us the chance to work with SendWP again, we definitely will.