From disappointment to pleasant surprise
By burskaitiene on February 28, 2025
I would like to share my experience with the FunnelKit customer service team. Initially, I encountered a situation that made me feel misled – although the product worked perfectly, there was practically no difference between the free and Basic versions. This seemed unusual, so I decided to reach out directly to the FunnelKit team.
And this is where something completely unexpected happened. Instead of a standard response or a formal refund procedure, I received an incredibly responsible and customer-focused approach. My concern was not only heard but addressed with great respect and generosity. I was granted a full year of the PRO version, with the option to extend – something I never even imagined. Honestly, I had only hoped for a refund, but instead, I received a sincere apology, a shockingly generous offer, and genuine support.
FunnelKit is not just a great product – it’s a team that truly values its customers. A special thank you to Harish Bajaj for his professionalism and trust, proving that FunnelKit cares not only about sales but also about building strong customer relationships.
I wholeheartedly recommend not only the product but also the people behind it.
All good, thank you.
By christiangetfriday on February 27, 2025
Had some issues, in the end customer service came through. Thank you
Great Support
By ns9790 on February 27, 2025
Have been using Funnelkit for a while to upgrade the checkout experience and add upsells.
It's been fantastic and the support is second to none. They are always so helpful with any concerns I have.
Thank you so much!
Great plugin and customer support
By essjay88 on February 26, 2025
I've been using the FunnelKit Checkout with Woo and the Divi Builder on client sites for about 4 years with no problems. It's a no-brainer, the templates are well designed and easy to style. The result is a much cleaner, user-friendly checkout. In the last few days I came across an issue with one site where the checkout form was duplicating itself on the checkout page. Weird. I reached out to support, the first time I've had to, and was amazed by the speed of response and quick understanding of the situation. It was a simple clash of plugins. I was happy to remove the offending plugin because though useful it's been responsible for issues before, but no, FunnelKit had already come up with a code snippet that fixed the problem without needing to. All round impressive, and recommended.
Very good customer support
By rabiehelkadi on February 24, 2025
I recently stopped using Caddy and another checkout plugin that was giving me a lot of problems and slowing down my site. The real highlight here was funnel kit support. Harish from the team showed exceptional customer support and was able to resolve my issues very promptly and efficiently. I purchased the PRO version and haven't looked back!
Absolutely Amazing Support Staff
By jchretien on February 21, 2025
FunnelKit’s support team has been nothing short of exceptional from day one. We've relied on them for client sites for years, and they continue to exceed expectations every time. Tonight was no exception—Harish went above and beyond, hopping on a Teams call with me near midnight his time to help resolve a long-standing issue I had been tackling on my own. That level of dedication and customer care is rare, and it’s exactly why I’ve been a loyal customer for years—and will be for life.
Helps taking checkout to the next level
By bostrb (boosterbast) on February 15, 2025
Very happy with the plugin. Support is also excellent and fast.
Perfect Post-Selling service
By jalonsor on February 14, 2025
Only one day to solve the problem. It was a strange problem where custom fields from Dokan plugin were filtered. I reported the problem to them and in one day was solved.
Fantastic!!
Thank you very much for instant support
By VIDEGRAIN (edouard2) on February 14, 2025
I had two questions about configuration and get two answers in few hours
With precise answer which solved my problems!
Amazing plugin with even more amazing support.
By baraddmarketing on February 13, 2025
Been using Funnelkit for over a year now and their support was always amazing but it just gets better.
The software itself of course is very good and all my clients enjoy it. can't wait to see it keep improving :)