Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin

1.8.6 (Date: Feb 28, 2025)

• Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
• Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
• Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.

1.8.5 (Date: Dec 26, 2024)

• Added: Agent Time Tracking (Pro)
• Added: Saved search (Pro)
• Added: Keyboard Shortcuts
• Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload.
• Fixed: Recaptcha functionality issue in the Customer Portal.
• Fixed: WorkFlow action sequence title issue.
• Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
• Fixed: Compatibility issue with the Sequential Order Plugin.
• Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
• Fixed: Error message displaying when the Customer Portal loads.
• Fixed: Notes within a closed ticket becoming non-editable.
• Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature.
• Fixed: Email verification message translation and verification message hooks not functioning properly.

1.8.4 (Date: Sep 27, 2024)

• Hot-fix: Fixed issue with Activity logs cleanup

1.8.3 (Date: Sep 25, 2024)

• Added: Workflow action sequence (Pro)
• Added: Direct paste image in WP Editor
• Fixed: Required sign not visible for product options marked as required during ticket creation
• Fixed: Reply button toggle option not working in the admin portal
• Fixed: Issue with the route URL on the All Tickets page
• Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
• Fixed: OpenAI routing issue resolved
• Fixed: CSS issue related to ticket filter theme in the Customer Portal
• Fixed: Responsive issue on the view ticket page
• Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system

1.8.1 (Date: Sep 10, 2024)

• Fixed – Email verification vulnerability issue in signup
• Fixed – Customer portal ticket fetching vulnerability issue

1.8.0 (Date: Aug 15, 2024)

• Added – Integration with OpenAI (Pro)
• Added – Product Filter and sorting option in customer portal
• Added – Email verification in sighup for customer
• Added – Two-FA in signing for customer
• Fixed – Freshdesk ticket migration issue
• Fixed – Response message not being saved correctly in the auto-close settings
• Fixed – Data remaining in the “Create Customer” form after creating a customer in the Customers module
• Fixed – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
• Fixed – Shortcode always being pasted below the content
• Fixed – Tickets still being deletable even when the “Delete Ticket” permission is unchecked
• Fixed – Workflow issue when the ticket-closing condition is triggered

1.7.90 (Date: May 28, 2024)

• Added – Activity Trends by Time of Day (Pro)
• Added – Integration with Fluent Boards (Pro)
• Added – Integrations Logs
• Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
• Added – Duplicate or clone workflows (Pro)
• Added – Required option in product field (Pro)
• Fixed – If the site language is not set to English, the workflow always defaults to manual mode
• Fixed – Inbox identifier css issue in all tickets table
• Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets
• Fixed – Freshdesk ticket migration issue
• Fixed – Zendesk ticket migration issue
• Fixed – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
• Fixed – Issue with Bookmark
• Fixed – When the file name is too long, the file will not upload during ticket creation or in responses
• Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard
• Fixed – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
• Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page

1.7.80 (Date: April 3, 2024)

• Added – Restrict business boxes for specific agents
• Added – Ticket search feature in customer portal
• Added – MemberPress Integration
• Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
• Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal
• Fixed – Attachment download issue in email piping
• Fixed – BetterDocs integration issue
• Fixed – Agent Only field isn’t displaying into the ticket
• Fixed – Draft Reply approve button issue with attachment
• Fixed – There is an issue with exporting the agent report time
• Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue
• Fixed – The issue with the “Enable Reply from Telegram” button in Telegram
• Fixed – The Auto Close Settings are not saving
• Fixed – Helpscout ticket migration issue
• Fixed – When responding to emails in German, create a new ticket instead of replying.

1.7.72 (Date: January 10, 2024)

• Fixed – Notification integration settings issue
• Fixed – Displaying an incorrect assigned agent name
• Fixed – Links open in same tab issue
• Fixed – Telegram reply issue
• Fixed – Required functionality is not working in the conditional field
• Fixed – Ticket status issue

1.7.7 (Date: December 13, 2023)

• Added – Trigger Fluent CRM automation within workflow (Pro)
• Added – Agent feedback in ticket response (Pro)
• Added – Agent permission for save response as draft
• Added – New shortcode for agent title signature in the inbox settings
• Added – Custom registration field using hooks
• Fixed – Agent can assign ticket without permission
• Fixed – The time duration displayed for ticket creation and response creation is inconsistent
• Fixed – Open a new thread in email for every response created
• Fixed – Translation issue
• MySQL orderby security issue fixed

1.7.6 (Date: November 07, 2023)

• Improved File Upload
• Improved UI

1.7.5 (Date: November 01, 2023)

• Fixed – Update and delete customer profile issue
• Fixed – Reset avatar issue for customer and agent
• Fixed – Ticket id not included in outgoing webhook
• Fixed – Update and delete issue in saved reply

1.7.4 (Date: October 31, 2023)

• Added – Gutenberg block editor support for customer portal
• Added – Option to set additional fields in register form
• Added – Agent assigns permission for support staff
• Fixed – Added a few missing translations
• Fixed – “not contain” condition does not work in the workflow
• Fixed – Ticket delete button is only shown in the Pro version
• Fixed – Freshdesk migrator issue fixing
• Fixed – File upload and view issue for 3rd party
• Improved – Ticket ordering in the customer portal
• Improved – Implemented 404 page for invalid ticket id

1.7.3 (Date: August 23, 2023)

• Added – Option to delete ticket from inside view ticket
• Added – Re-design permission page
• Added – Report by Product(Pro)
• Added – Report by Business Inbox(Pro)
• Added – Support RTL email template
• Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
• Fixed – Tickets page – search not working in some case
• Fixed – Issue in Customer Fields required with conditions(Pro)
• Fixed – Save as draft in reply ticket not working
• Fixed – Manage Customer – upload avatar for customer not working
• Fixed – Add media button is not working for wp-editor
• Fixed – Attachment not working from email for 3rd party(Pro)
• Fixed – The issues in inner sidebar while route changing

1.7.2 (Date: July 17, 2023)

• Fixed – Create ticket issue for required fields
• Fixed – Edit button in draft mode
• Fixed – Add cc or Discard cc button not showing

1.7.1 (Date: July 15, 2023)

• File Attachment view issue fixed
• remove error_log for debugging

1.7.0 (Date: July 14, 2023)

• Added – Effortless draft mode and auto save functionality
• Added – Option to set maximum file upload limit
• Added – Option to set dedicated business box for webhook(Pro)
• Added – Option to set as default business box
• Added – Option to set business box in the customer portal shortcode
• Added – Option to upload file in the ticket create form
• Added – Business box added in the workflow action and condition list (Pro)
• Added – Option to merge multiple tickets at the same time
• Added – Summary by agent report on the dashboard
• Added – Email CC support(Pro)
• Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
• Added – Zendesk migrator(Pro)
• Fixed – Exception handled in route issue
• Fixed – Edit reply issue
• Fixed – Workflow action ordering issue (Pro)
• Fixed – Custom field required in conditional form (Pro)
• Fixed – Conditional form rendering issue (Pro)
• Fixed – Ticket create using API endpoint (Pro)
• Fixed – Freshdesk migrator issue (Pro)
• More improvements

1.6.9 (Date: March 16, 2023)

• Added – Google reCAPTCHA support
• Added – Custom field required or optional (Pro)
• Added – Custom field in the workflow condition (Pro)
• Added – Saved replies templates in auto ticket close module (Pro)
• Added – Saved replies templates in the workflow (Pro)
• Fixed – Fluent CRM widget missing issue (Pro)
• Fixed – Ticket merge popup issue (Pro)
• Fixed – Delete action of manual workflow (Pro)
• More improvements

1.6.8 (Date: February 14, 2023)

• Added – notify user when agent create a ticket on behalf of them
• Fixed – custom fields issues while creating ticket from Fluent Forms
• Fixed – issue with Shortcode
• Fixed – issue on ticket close
• Fixed – Issue with telegram reply (Pro)
• Fixed – Support staff not assigned to ticket via workflow (Pro)
• Fixed – Frontend agent portal issues (Pro)
• Added – Migrate Tickets from Freshdesk (Pro)
• Added – Toggle to stop auto close bookmarked tickets (Pro)
• More Bug Fixes and Improvements

1.6.7 (Date: November 24, 2022)

• Migrate Tickets from JS Help Desk
• Agent Assignee Record on Activity
• Dynamic Dashboard
• Agent Summary Exporter (Pro)
• Migrate Tickets from Help Scout (Pro)
• WooCommerce Purchase History Widget Redesigned (Pro)
• Bug Fixes and Improvements

1.6.6 (Date: October, 2022)

• Activity Log Filters
• Active Tickets for Products
• Waiting Tickets stat on Dashboard
• Hourly Reports for tickets activity
• New Trigger – Ticket Closed on Automation (Pro)
• Close Ticket Silently (without triggering emails)
• Migrate Tickets from Awesome Support
• Migrate Tickets from SupportCandy
• Bug Fixes and Improvements

1.6.5 (Date: August 24, 2022)

• Added Auto Close Ticket Module based on ticket inactivity days (Pro)
• Improved Saved Replies. Now you can add more replies (Pro)
• Styling Improvements
• Fixed Few minor issues on integrations

1.6.2 (Date: August 22, 2022)

• Fixed fiw minor bugs regarding data sanitizations
• Saved Replies issues Fixed
• All external links are will open in new tab
• Auto Linking linkable contents
• Create new ticket flow improved from agent side

1.6.1 (Date: August 19, 2022)

• Added – Ticket create action in FluentCRM
• Added – FluentCRM list on ticket sidebar
• Added – Fluent Support ticket summary in WP Dashboard toolbar
• Added – Fluent Support ticket summary in WP Dashboard toolbar
• Added – Fluent Support summary WP Dashboard Widget
• Fixed – Customer ticket creation page disappear on page reload
• Improvement – Security
• Improvement – Code Base

1.5.7 (Date: July 07, 2022)

• Added – Customer Logout Feature
• Added – Customer Password Reset Feature
• Added – Avatar Reset Feature
• Improvement – Code Base

1.5.6 (Date: May 26, 2022)

• Improvement – Code Base
• Fixed – Image alignment issue in email template
• Fixed – Editor issue inside modal popup
• Fixed – Customer avatar doesn’t display in customer portal
• Fixed – Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile

1.5.5 (Date: March 02, 2022)

• Added – GDPR compliance and WordPress Data-Export API
• Added – Today’s stats of tickets
• Added – Attachment support in email notification
• Added – Ticket moving feature from one mailbox to another
• Fixed – Conflict while creating ticket from agent-end in some specific servers

1.5.4 (Date: January 19, 2022)

• Added – Email notification on ticket assign
• Added – Ticket priority selection in Fluent Forms integration
• Added – Customer profile picture changing option in agent area
• Added – Customer registration on ticket creation from agent area
• Added – WordPress user registration on ticket creation from agent area
• Added – Plugin PHP API
• Added – Ticket customer changing option from agent dashboard
• Added – Missing translations
• Authentication Improvements
• Fixed – Attachment issue
• Fixed – Email notification not sending to customer when agent reply to a ticket

1.5.3 (Date: November 22, 2021)

• Preview text issue fixed
• Support for Non-Latin chars
• Customer Delete Feature added

1.5.2 (Date: November 17, 2021)

• File upload bug issue fixed
• Ticket priority display issue fixed fixed

1.5.1 (Date: November 16, 2021)

• Fix Registration shortcode fixed

1.5.0 (Date: November 16, 2021)

• Save notifications improvement
• Enforcing hook names convention
• The final release for public launch

1.4.6 (Date: November 15, 2021)

• UI & UX Improvements
• Added Signup and Login Form
• Fully Translation Ready

1.4.2 (Date: November 14, 2021)

• UI Improvements
• Data Syncing Issue Fixed

1.4.1 (Date: November 13, 2021)

• Remove Fluent Forms Dependencies
• Deep integration with FluentCRM
• UI Improvements

1.4.0 (Date: November 12, 2021)

• Initial Release