At InstaWP, we are committed to keeping our system optimized for our customers. It helps us keep everything smooth and secure. So, if you have recently received an email about an inactive account, you can probably guess the reason already.
Have questions? We understand! This blog post aims to clarify any confusion surrounding InstaWP accounts and data deletion.
Note: If you think you shouldn’t have received the Inactive InstaWP Account email, contact our support team via live chat or fill out this form.
Table of Contents
What Does “Inactive” Mean?
InstaWP periodically reviews accounts for inactivity. If there’s no login or activity on your account for six months, we’ll notify you via email. This is to ensure our resources are optimized and to keep your data secure.
Note: Activity on other services linked to InstaWP, such as InstaWP Live, does not count toward keeping your standard account active.
How to Keep Your InstaWP Account Active?
If you’ve been notified about inactivity, follow these steps to maintain your account:
- Log into your account: Access your account via the InstaWP Dashboard.
- Engage with your projects: Create, edit, or manage staging sites, or other utilize other InstaWP features like Templates, Connects, WaaS, or hosting.
Will there be any charges for keeping my InstaWP account active?
No, maintaining your InstaWP account remains completely free of charge. Once you sign in, your account will be marked as active, ensuring no deletion action is taken.
What if I’ve Forgotten My Password?
It’s understandable that keeping your InstaWP account active requires more than just a click if you’ve forgotten your password or haven’t linked it to your Gmail or social accounts.
However, logging in is essential. Without your login, you won’t be able to mark your account as active and keep your data safe. If you’ve forgotten your password, you can easily reset it on the login page.
What if I No Longer Have Access to My Email Address?
If you can’t access the email associated with your InstaWP account, try to regain access through your email service provider or by resetting your email password.
Unsure of the email on your account or need help? Contact InstaWP’s support team via live chat or fill out this form.
What if I Want to Proceed with Closing my InstaWP account?
If you decide you no longer wish to keep your InstaWP account, simply do nothing or fill out the survey we sent. You have 7 days from the date of the first inactivity email to log in before your account is closed.
Your account will remain intact until you receive an account closure email from us.
What exactly will be deleted?
All data associated with your inactive InstaWP account will be permanently deleted, including saved projects and settings. Note that this does not affect your InstaWP Live managed hosting service.
How Do I Save My Data Before Closing My Account?
Log into your InstaWP account and export any projects you wish to keep. Ensure you do this before closing your account, as data will be lost upon deletion.
What if I want to use InstaWP again in the future?
We do not keep any data related to deleted accounts, so your account will be counted as a fresh one. In other words, you can always create a new account if your previous account is deleted, but all saved data will be lost.
FAQs
Will my data be deleted immediately if I don’t sign in to InstaWP within a week?
Given that your account has been inactive for 6 months and you received an account deletion email, your data will be queued for deletion after one week. To prevent this, simply sign in within the given timeframe.
Is there any way to restore my InstaWP account after deletion?
Unfortunately, deleted accounts and associated data are not recoverable, so we recommend signing in to prevent this.
Why does InstaWP delete inactive accounts?
We delete inactive accounts to optimize system resources and improve security, ensuring a better experience for all active users.
Does this account deletion affect my InstaWP Live hosting?
No, the deletion of your inactive InstaWP account does not impact your InstaWP Live hosting service, which remains separate and active.
Can I prevent my InstaWP account from becoming inactive?
To keep your account active, simply sign in at least once every six months. Regular usage will prevent account deletion.
