JS Help Desk – Best Help Desk & Support Plugin

2.9.2

• Security update

2.9.1

• Security update

2.9.0

• Security update

2.8.9

• Security update
• Add status filter on ticket listing
• Add configuration base message read icon for administrator on ticket detail
• Add configuration base message read icon for agent on ticket detail
• Add configuration base message read icon for user on ticket detail

2.8.8

• Security update

2.8.7

• Security update

2.8.6

• Security update for themes
• Bug fix for themes

2.8.5

• Bug fix for name on ticket reply page
• Add reply date time on ticket reply page

2.8.4

• Security update

2.8.3

• Security update

2.8.2

• Security update

2.8.1

• Add reCaptcha 3
• Improve plugin translation
• Bug fix

2.8.0

• Improve ticket listing design
• Bug fix

2.7.9

• Add addons update available alert at admin dashboard

2.7.8

• Security fixes
• Compatible PHP 8.1
• Bug fix

2.7.7

• Bug fix

2.7.6

• Configuration base closed information on admin closed tickets
• Configuration base closed information on agent closed tickets
• Configuration base closed information on user closed tickets
• Configuration base assigned information on admin closed tickets
• Configuration base assigned information on agent closed tickets
• Configuration base assigned information on user closed tickets
• Configuration base multiforms popup for new tickets
• Ordering option for multiform
• Support icon bug fix

2.7.5

• Security update
• Email link bug fix
• Configurations for user dashboard links
• Improve multiform options popup design

2.7.4

• Addons update fix

2.7.3

• Email Template bug fix

2.7.2

• Security update
• Security fix

2.7.1

• Security update

2.7.0

• Add visible option for knowledgebase
• Add visible option for faqs
• Add visible option for announcement

2.6.9

• Configuration base delete ticket option for users
• Add auto assign in departments
• Admin can add missing WP users
• Bug fix

2.6.8

• Bug fix

2.6.7

• Added delete ticket option for users

2.6.6

• Add export ticke option for agent

2.6.5

• Improve style sheet calling

2.6.4

• Add Shortcodes For Multiform

2.6.3

• Prefix and suffix for Ticket id
• Bug fix for translation

2.6.2

• Department base field visibility in custom fields

2.6.1

• Bug fixed for slug

2.6.0

• Admin can change slug of Help Desk pages
• Bug fixed for All In One SEO shortcode

2.5.9

• Add review option for admin

2.5.8

• Theme bug fix on update the plugin

2.5.7

• Configuration base product on woocommerce shop page
• Allow apostrophe in email address
• Select user bug fix on add ticket form
• Select user bug fix on add agent form

2.5.6

• Add ticket history in email templates
• Improve in addon update

2.5.5

• Improve visibilty of custom fields
• Google chart bug fix

2.5.4

• Configuration base Support icon text

2.5.3

• Improve RTL Design

2.5.2

• Add Help page in admin area

2.5.1

• Security update

2.5.0

• Redesign admin configuration page

2.4.9

• Add visibilty of custom fields.
• Add support icon configuration

2.4.8

• Add ticket 404 bug fixed

2.4.7

• Add ticket 404 bug fixed

2.4.6

• Redesign admin configuration page
• Add theme (plugin color)
• Captcha for new registration.

2.4.5

• Add agent auto assign addon
• Add new custum field type(admin_only)

2.4.4

• Addon installation bug fix
• Paid support bug fix

2.4.3

• Custom Fields fix

2.4.2

• Add Multiform Addon
• Bug fix for user search in Export
• Bug fix for user create and delete

2.4.1

• Login and register buttons on permission alert page
• Anonymous name on ticket reply
• Auto assign department in email piping

2.4.0

• Bug fix for dublicate replies

2.3.9

• Add link for registration
• Dashboard stats make linkable

2.3.8

• Email bug fixed

2.3.7

• Reply name bug fixed

2.3.6

• Improve color presets

2.3.5

• Add Email CC addon

2.3.4

• Fix div problem

2.3.3

• Added social login addon for users
• Reports bug fix

2.3.2

• Fix ticket dublicate problem

2.3.1

• Session imporvement in addons
• Feedback response messages fixes

2.3.0

• Improve session implementation

2.2.9

• Cookies and session issues solved

2.2.8

• Add preview for attachment images
• Session replace with cookies
• Move translation folder in WP folders

2.2.7

• Add Multi Language Emails Addon

2.2.6

• Add translation download option

2.2.5

• Improve WPMU
• Google chart bug fix

2.2.4

• Improve canned respose
• Improve ticket ordering
• Google chart bug fix

2.2.3

• Improve translations

2.2.2

• Add new config for ticket sorting
• Small bug fix

2.2.1

• Improve date format
• Canned respose bug fix

2.2.0

• Bug fix

2.1.9

• Email configuration bug fix
• Improve translations

2.1.8

• Shortcodes improve for Helptopic and Downloads
• Add configuraitons for remove data front-end link

2.1.7

Major release

• Redesign
• Add GDPR
• Add privacy support
• Improve download by category
• Drag and drop for field ordering
• Add signature for admin
• Cron job url for hosting cron job
• Fix user register issues
• Improve system errors
• Improve form validation in case of multi-language
• Add new addon Paid Support
• Add new addon Easy Digital Downloads
• Add new addon Mailchimp
• Add new addon Envato Validation

2.1.6

• Create ticket bug fix

2.1.5

• New custom field type for terms and conditions
• New addon for woocommerce support
• New addon for private credentials
• Configuration page typography issue fix
• Minor bugs fixed

2.1.4

• Configurations bug fix

2.1.3

• Add admin capability for ticket management

2.1.2

• Integrate JS Desktop Notification plugin
• Security check for ajax calls
• Support icon size change

2.1.1

• Security fix

2.1.0

• Modern, beautiful and light design
• Security improved, curl remove with WP library

2.0.9

• Image optimization
• IE Compatibility improved.

2.0.8

• Improve post installation process

2.0.7

• User Registration
• Fix user avatar image ratio

2.0.6

• Cross-Site Request Forgery(CSRF) prevention

2.0.5

• Admin controlable login button link
• MariaDB bug fix

2.0.4

• Improve custom fields
• Chart priority color change to default
• Javascript bug fix in case of multi-language

2.0.3

• PHP 7.0.1 support
• Admin reply css bug fix
• Add left menu for admin

2.0.2

• Add department and priority fields in email templates

2.0.1

• Add login form

2.0.0

• Update permalinks

1.1.9

• Improve SEO
• Custom fields bug fixed
• Double email bug fixed
• Searching & sorting bug fixed

1.1.8

• Improve admin control panel
• Upload files via WP standard
• Bug fixed

1.1.7

• Add ticket id option
• Email to department email on new ticket
• Separate phone ext.
• Print ticket
• Encrypt email link
• Add translation tool

1.1.6

• Tickets fields bug fix

1.1.5

• New powerful user fields
• Login page
• Add new search options

1.1.4

• Add multisites support

1.1.3

• Add avatar for user
• Change attachment directory structure
• Fix 404 error

1.1.2

• Security fix of file upload

1.1.1

• Security fix
• RTL, now support RTL langauges
• Hide ticket attachment directory

1.1.0

• Visitor can create ticket
• Add support icon with various position option

1.0.9

• Improve user search

1.0.8

• Add slug for JS Help Desk to avoid conflict with other pages and posts
• Shortcodes available for homepage
• Reply bug fix

1.0.7

• Add German translation
• Implement WordPress time zone

1.0.6

• Add field ordering, now admin change ticket field ordering
• Ticket form auto refill on error
• Improve user selection popup
• Department can unpublished from ticket form

1.0.5

• Admin can create ticket on behalf of any user
• User redirect to JS Help Desk control panel after login [configurable]
• Add count in my tickets tabs i.e Open (15) Answered (25)
• Add reports
• -By departments
• -By priorities
• -By status & priorities

1.0.4 – 03/02/2015

• Language pattern change.
• Bug fix.

1.0.3 – 02/06/2015

• New control panel layout.
• Admin responsive layout, now JS Help Desk fully responsive.
• SEF improve
• Implement short codes
• Add breadcrumb
• Pagination bug fix

1.0.2 – 11/17/2014

• Admin can change page url (slug).
• User fields bug fix.

1.0.1 – 10/25/2014

• Email alert to admin [bug fix].
• Email alert in HTML format.

1.0.0 – 10/07/2014

• Just release.