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Customer Reviews for WooCommerce icon

Customer Reviews for WooCommerce

v5.70.0
by cusrev · 4.8 (1,426 reviews)

Customer Reviews for WooCommerce plugin helps you get more sales with social proof. Set up automated review reminders and increase conversion rate.

70K+ active installs Updated Feb 21, 2025 Tested to 6.7.2 Requires PHP 7.2
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Customer Reviews for WooCommerce

About Customer Reviews for WooCommerce

The Customer Reviews for WooCommerce plugin allows you to automate and personalize review reminder emails to your customers after a transaction, making it easier for them to leave reviews. It also includes extra features such as enhanced reviews with ratings and images, a Q&A section on product pages, and integration with an external service to verify customer reviews. The plugin is available in 30 languages and has been installed on over 70,000 stores.

Screenshots

Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot
Customer Reviews for WooCommerce screenshot

Frequently asked questions

What is the purpose of the Customer Reviews for WooCommerce plugin?
The Customer Reviews for WooCommerce plugin helps increase engagement, build loyalty, improve SEO, and get more sales with social proof.
What are the main features of the Customer Reviews for WooCommerce plugin?
The main features of the Customer Reviews for WooCommerce plugin include automated or manual review reminder emails, manual review reminders by WhatsApp, aggregated review forms, enhanced reviews with ratings and images, offering discounts in exchange for reviews, integration with Google Shopping, a question and answer feature, import and export reviews, and more.
How does the review reminder feature work?
The review reminder feature of the Customer Reviews for WooCommerce plugin sends out automated review collection emails to customers after a delay customizable by the store owner. Customers can leave reviews for their purchases on an aggregated form, which can include ratings and images. The reviews are then posted to WooCommerce and published on the store's website.
How can displaying reviews boost sales?
Displaying reviews can increase conversion by 270%. Reviews show that people can trust your site, increasing customer confidence in making a purchase. It also provides social proof that others have had a positive experience with your products.
How does the plugin help with SEO?
The Customer Reviews for WooCommerce plugin helps boost SEO by providing unique, user-generated content for your shop. Customer reviews often contain long tail keywords and can enhance rich snippets and structured data markup for reviews with pictures. It also enhances the standard WooCommerce structured data markup with product identifiers.

Changelog

5.70.0

  • Improvement: an error message for review reminders that are overdue
  • Improvement: enhanced handling of errors related to WP Cron

5.69.0

  • New feature: a tile with product recommendations statistics on the reviews page in the admin console

5.68.1

  • Improvement: additional information in the tooltips for the Status card on the Reviews page in the admin console
  • Improvement: additional information about order numbers related to reviews on the Reviews page in the admin console

5.68.0

  • Improvement: [cusrev_reviews_rating] shortcode supports products with no reviews
  • Improvement: a status card on the Reviews page in the admin console with information about the plugin configuration
  • Bug fix: typo in description of [cusrev_reviews_rating] shortcode in the plugin’s settings
  • Bug fix: empty shop reviews could be created while the setting for shop reviews was disabled

5.67.0

  • Improvement: load of ‘form.css’ file for local aggregated review forms from a child theme folder when available
  • Bug fix: an authorization error during submission of new questions and answers for unregistered users

5.66.2

  • Improvement: CSS compatibility with third-party WordPress themes

5.66.1

  • Improvement: number formatting for review counts on the analytics widgets in admin console
  • Improvement: additional information about errors when downloading media attachments from reviews to WordPress Media Library
  • Improvement: check for too long product names or invalid characters in product names when downloading media attachments from reviews to WordPress Media Library

5.66.0

  • New feature: settings for permissions to submit questions and answers
  • New feature: settings for a terms and privacy checkbox on question and answer forms

5.65.0

  • New feature: support of the new ‘Global Unique ID’ field in WooCommerce products for GTIN, UPC, EAN, or ISBN
  • Improvement: replacement of pop-up windows for Q & A with inline forms to improve compatibility with UI of various 3rd-party WordPress themes

5.64.1

  • Bug fix: an error on submission of reviews

5.64.0

  • Breaking change: support of a new version of the Review Reminder API – please verify that a license key is maintained in the settings (Reviews > Settings > License Key) before installing the update
  • Improvement: ‘Track Opens’ option can be enabled for review reminders sent with the ‘Independently verified’ setting
  • Improvement: an error message on local aggregated review forms created for orders with no items for review

5.63.1

  • Bug fix: incorrect variation price when using {list_products} variable in the review reminder email template

5.63.0

  • Improvement: removal of ‘ivrating’ URLs in the reviews summary box to exclude them from search engines indexing
  • Improvement: display of buttons to moderate reviews for users with the ‘moderate_comments’ capability
  • Bug fix: incorrect display of thousands separator for several locales

5.62.0

  • New feature: undo likes and dislikes for reviews and questions
  • Improvement: a screen option to set pagination on the reviews page in the admin console
  • Improvement: tiles with reviews statistics on the reviews page in the admin console
  • Improvement: removal of Google Fonts dependency on self-hosted aggregated review forms
  • Security: additional validations in the tool for import of reviews

5.61.2

  • Improvement: performance optimization for creation of XML Product Reviews feeds for Google Shopping
  • Improvement: support of product identifiers for XML feeds from the Germanized plugin
  • Bug fix: special characters in XML Product Reviews feeds when the plugin was updated from old versions

5.61.1

  • Improvement: links to relevant pages of tags and categories in the documentation for the shortcodes settings
  • Improvement: simplification of a payload format of the CusRev API for testing emails
  • Bug fix: syntax error on some WordPress configurations

5.61.0

  • New feature: an option to set a custom login URL for on-site review forms
  • Performance optimization: reduction of autoloaded options
  • Improvement: an error message about a missing license key when saving the plugin settings
  • Improvement: a new version of the CusRev API for testing emails

5.60.2

  • Improvement: compatibility of [cusrev_all_reviews] shortcode with the ‘show reviews in all languages’ setting in WPML/WCML

5.60.1

  • Bug fix: [cusrev_reviews_slider] shortcode did not work correctly for right-to-left languages

5.60.0

  • New feature: additional filters for featured product and store reviews in the admin console
  • Improvement: display a button to add reviews with the [cusrev_reviews_grid] shortcode when there are no reviews no display
  • Improvement: introduction of a cache domain in the [cusrev_all_reviews] shortcode to improve compatibility with 3rd party caching plugins
  • Bug fix: floating trust badge did not display correctly

5.59.5

  • Improvement: compatibility with hosting providers that do not provide mb_strtolower function in PHP installations
  • Improvement: aria-label attributes for trust badges to improve accessibility of pages

5.59.4

  • Improvement: new actions on unscheduling of review reminders when customer orders are canceled or refunded

5.59.3

  • Bug fix: [cusrev_all_reviews] shortcode did not display reviews when a shop page was not configured in WooCommerce settings (WooCommerce > Settings > Products > Shop page)
  • Bug fix: [cusrev_all_reviews] shortcode did not display replies to reviews correctly in some scenarios

5.59.2

  • Bug fix: inactive_products parameter of the [cusrev_all_reviews] shortcode did not work correctly

5.59.1

  • Bug fix: an issue in compatibility with WPML for filtering of reviews on product pages

5.59.0

  • Improvement: [cusrev_all_reviews] shortcode performance optimization for websites on shared hosting
  • Improvement: a new parameter ‘product_reviews’ for the [cusrev_all_reviews] shortcode
  • Breaking change: discontinuation of the ‘number’ and ‘number_shop_reviews’ parameters from the [cusrev_all_reviews] shortcode to simplify usage of the shortcode

5.58.2

  • Improvement: compatibility with JetEngine Slider
  • Improvement: better compatibility with third-party product bundles plugins

5.58.1

  • Bug fix: multiple [cusrev_all_reviews] shortcodes placed on the same page did not apply the ‘categories’ parameter correctly

5.58.0

  • Improvement: display of videos in the area above reviews in the [cusrev_all_reviews] shortcode and on product pages

5.57.0

  • Improvement: an area above reviews in the [cusrev_all_reviews] shortcode to display media files uploaded by customers
  • Improvement: accessibility labels for elements on review widgets
  • Improvement: new parameter ‘product’ for the [cusrev_reviews_rating] shortcode
  • Improvement: new filter ‘cr_generate_coupon’ for coupons created by the plugin

5.56.0

  • New feature: shortcode [cusrev_reviews_rating] to display a widget with rating stars on any single WooCommerce product page
  • Improvement: compatibility with WPML for translation of Q&A reply notification emails

5.55.0

  • Improvement: display videos and images with the [cusrev_reviews_grid] shortcode or block for reviews that have media files attached
  • Accessibility fix: select element for sorting reviews must have an accessible name

5.54.0

  • New feature: display videos with the [cusrev_reviews_grid] shortcode or block for reviews that have only video files attached
  • Bug fix: review reminders could be sent earlier than configured in the settings under certain conditions
  • Bug fix: Q&A reply button not visible for long questions

5.53.0

  • Improvement: saving information about errors with scheduling review reminders in the order notes
  • Improvement: additional checks if WP Cron events already exist before scheduling new ones
  • Improvement: logging of cancelation reasons for review reminders

5.52.1

  • Improvement: compatibility with WPML / WCML reviews translation feature

5.52.0

  • Improvement: tracking cancellations of review reminders on the Reminders page
  • Improvement: a check for missing image URLs to avoid PHP warnings
  • Bug fix: delete cr_wpmail_log table when uninstalling the plugin

5.51.0

  • Improvement: visibility of detailed error information for reminders sent by the default WordPress mailer (wp_mail)
  • Bug fix: incentivized reviews badge setting could not be disabled

5.50.1

  • Bug fix: consent checkbox was unnecessarily shown in additional details of orders created via the classic WooCommerce checkout

5.50.0

  • New feature: a badge to flag reviews that were incentivized with discount coupons
  • Bug fix: WPML could not detect the correct language for reviews submitted via self-hosted aggregated review forms
  • Bug fix: consent was missing for the new WooCommerce checkout block even when a customer provided consent

5.49.3

  • Bug fix: replacement of the __experimental_woocommerce_blocks_register_checkout_field function to ensure compatibility with the latest WooCommerce update

5.49.2

  • Improvement: removal of empty spaces on product reviews when avatars are disabled in the general WordPress setting
  • Improvement: minor performance optimization for review avatars

5.49.1

  • Bug fix: verified owner badge is displayed incorrectly on some website configurations

5.49.0

  • Improvement: a new screen to view detailed information about sent review reminders

5.48.1

  • Improvement: WPML compatibility for sites with multiple domains for translations
  • Bug fix: WPML translations for product names did not show on aggregated review forms

5.48.0

  • New feature: a review tags parameter can be used in shortcodes and blocks to filter reviews by tags
  • Improvement: a fallback alt text for the initials avatars used with the basic WooCommerce user interface
  • Bug fix: vulnerability in reflected cross-site scripting

5.47.0

  • Improvement: cards with additional statistics about review reminders scheduled with WP Cron
  • Improvement: hide empty answers to additional review questions configured as optional
  • Bug fix: vulnerability in Ajax requests

5.46.0

  • New feature: compatibility of the customer consent checkbox with the new Checkout block in WooCommerce
  • New feature: tracking if customers open aggregated review forms hosted locally
  • Improvement: compatibility with third-party link trackers for aggregated review forms hosted locally
  • Improvement: removal of a dependency on dashicons in video reviews on the frontend
  • Bug fix: WPML compatibility for translation of the ‘Review for Discount’ email template with the ‘No verification’ setting

5.45.0

  • New feature: an option to track if customers open emails with review invitations sent by a WordPress Mailer
  • Bug fix: video reviews did not display correctly on screens with a landscape orientation

5.44.0

  • New feature: an option to add a terms and privacy checkbox to on-site review forms
  • Improvement: a nofollow attribute for login buttons on on-site review forms
  • Bug fix: incorrect order note messages about review reminders sent via CR cron

5.43.1

  • Bug fix: a table for the reminders log was not created before sending a reminder

5.43.0

  • New feature: log of review reminders sent by email
  • Bug fix: reviews prepended in the beginning of the list instead of at the end of the list in the [cusrev_all_reviews] shortcode

5.42.0

  • Improvement: performance optimization for Google XML feeds settings pages
  • Improvement: removal of dependency on WordPress permalinks settings for the [cusrev_all_reviews] shortcode with pagination
  • Bug fix: self-hosted aggregated review forms in RTL languages did not display rating buttons correctly
  • Bug fix: ‘cr_local_forms’ table could not be created on some database configurations

5.41.0

  • New feature: settings for additional attributes in Google Shopping XML Product Feed (‘unit_pricing_measure’ and ‘unit_pricing_base_measure’)
  • New feature: review tags in the [cusrev_all_reviews] shortcode

5.40.1

  • Bug fix: search by text and tags on product pages did not work when the ‘Show More’ button was hidden

5.40.0

  • New feature: ‘add_review’ parameter for the [cusrev_reviews_grid] shortcode
  • Improvement: additional details in error messages
  • Improvement: compatibility with the Pro add-on to send review invitations via WhatsApp channel

5.39.1

  • Bug fix: error in import of reviews when WPML plugin is activated

5.39.0

  • New feature: ‘Review Permissions’ setting that determines whether a user is eligible to submit a review via on-site review forms

5.38.12

  • Improvement: a check for databases that convert tables prefixes to lowercase

5.38.11

  • Improvement: a preventive check for prohibited categories of products and additional error messages in the order notes

5.38.10

  • Bug fix: ‘review for discount’ email template was always displayed as disabled in the settings
  • Bug fix: ‘show more’ button did not work for the reviews slider shortcode in some scenarios
  • Improvement: file type check in the import of reviews utility

5.38.9

  • Bug fix: vulnerability in Ajax requests for import of reviews

5.38.8

  • Improvement: improved compatibility with themes and plugins that might deactivate Photoswipe library for WooCommerce image lightboxes

5.38.7

  • Improvement: a button to add new reviews on WooCommerce product pages with CusRev visual style when a summary bar is hidden

5.38.6

  • Improvement: compatibility of on-site review forms in the enhanced visual style with reCAPTCHA

5.38.5

  • Improvement: use the default country/region of a shop when calculating tax-inclusive prices for Google Shopping Product XML feed
  • Improvement: a body of the review notification email for reviews collected via self-hosted aggregated review forms is translatable
  • Improvement: a safeguard to prevent AutomateWoo from crashing on submission of new reviews
  • Bug fix: WPML could not translate string on self-hosted aggregated review forms for languages that are not available on WordPress.org

5.38.4

  • Improvement: additional rating criteria and answers to additional questions are displayed on the reviews slider
  • Improvement: compatibility of [cusrev_reviews_slider] shortcode for shop reviews with Polylang

5.38.3

  • Improvement: compatibility with Klarna checkout v3 for consent checkbox
  • Improvement: a possibility to translate ‘Review’ button with basic email templates and local review forms
  • Bug fix: Email body of review reminders could not be translated with WPML when using local review forms

5.38.2

  • Bug fix: media upload section was shown with CusRev visual style even if ‘Attach Images/Videos’ option was disabled
  • Bug fix: cURL errors were not handled correctly
  • Bug fix: review summary bar was not displayed with WPML option to show reviews in all languages
  • Bug fix: vulnerability in Ajax requests for manual review reminders

5.38.1

  • Bug fix: an error in a security token check when triggering a review reminder manually
  • Improvement: check for get_shipping_phone method in old WooCommerce versions

5.38.0

  • New feature: self-service setup of DKIM signatures with CusRev mailer in the Pro version
  • Bug fix: vulnerability in Ajax requests
  • Bug fix: reviews could not be submitted on product pages when shortcodes were disabled

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