No support, NONE whatsoever - two installs failed
By 
ChristineB on June 1, 2024
I got the beta with the 60% off for sending feedback.
Site 1: Active BetterDocs kb quit working after weDocs install. I tried to import, submitted feedback for assistance.
NO RESPONSE
Site 2: Removed BetterDocs, installed weDocs. Then DRAFT PAGES showed up in weDocs. WHY?
Submitted feedback.
NO RESPONSE
I wanted to get away from the buggy BetterDocs and now wasted so many hours on weDocs, all for nothing.
Responses to their mailings from [email protected] are returned undeliverable. UNREAL!
Never heard of "[email protected]" to reduce customer frustration?
With all the BS AI crap and people getting dumber by the day, it is so important to make it easy to share real knowledge, spread some sanity.
Nobody can imagine how excited I was about weDocs a few weeks ago.
The stress and excessive screentime left me with two corneal ulcers in my left eye, almost went blind, and can only hope I don't need surgery.
I was so frustrated, I almost bought the professional lifetime license to get support:
"24 x 7 Priority Support
Priority email support. If needed, we'll setup video call to assist you. Day or night, rain or shine, our Support team's on the line"
But then again, why should I support a company that employs these deceptive practices, offers that beta, then entirely ignores me?
I wasn't expecting "priority" support, but NO support whatsoever, that's cruel!
great idea, terrible execution - slows down greatly!
By 
dreamsoft on April 28, 2024
I'm sorry to say this but after using Wedocs with the pro version, it is a terrible plugin, adding countless useless scripts to all pages (and if I disable it on the front page with Perfmatters it will not work anywhere else)
The support is also awful, answering in more than a month to anything (if it answers at all!)
Makes the pages very slow, like 8 seconds load on mobile, tho all my other websites not using this plugin are fast. If I disable this plugin on some pages (using Perfmatters plugin) those pages are fast.
There are also problems with the plugin itself as it has problems with displaying properly on all devices (the widget will not fit smaller laptops for example), and the AI chat, which is the reason why I bought the plugin, didn't work at all for a month, and it's not really working good now, it offers only one answer instead of searching through all the docs, showing all the relevant links (in the past it used to show 2 links, now just one).
Why do you make this plugin so terrible (when I enable it it doubles my source code lines, from 1600 lines to over 3300 lines!), loading so many scripts if it doesn't even need them? even disabling the widget will not stop the scripts loading. Disabling the plugin will remove all these scripts. for example, look what it loads:
'react-dom-js', 'wp-escape-html-js', 'wp-element-js', 'wp-is-shallow-equal-js',
'wp-keycodes-js', 'wp-priority-queue-js', 'wp-compose-js', 'wp-private-apis-js',
'wp-redux-routine-js', 'wp-data-js', 'wp-blob-js', 'wp-autop-js',
'wp-block-serialization-default-parser-js', 'wp-html-entities-js', 'wp-rich-text-js',
'wp-shortcode-js', 'wp-blocks-js', 'moment-js', 'wp-date-js', 'wp-primitives-js',
'wp-warning-js', 'wp-components-js', 'wp-keyboard-shortcuts-js', 'wp-commands-js',
'wp-notices-js', 'wp-preferences-persistence-js', 'wp-preferences-js',
'utils-js', 'moxiejs-js', 'plupload-js', 'json2-js', 'underscore-js',
'media-models-js', 'wp-plupload-js', 'mediaelement-core-js', 'mediaelement-migrate-js',
'wp-polyfill-inert-js', 'regenerator-runtime-js', 'wp-polyfill-js',
'media-views-js', 'media-editor-js', 'media-audiovideo-js', 'wp-api-fetch-js',
'wp-deprecated-js', 'react-js', 'wp-url-js', 'wp-a11y-js', 'clipboard-js',
'wp-api-request-js', 'wp-mediaelement-js', 'backbone-js', 'jquery-ui-sortable-js',
'wp-dom-ready-js', 'wp-hooks-js', 'wp-i18n-js'
why? if you want to have a chance with this plugin, please work on its optimization!
Latest Updated failed - Crashed entire platform
By 
Dan Nita on November 13, 2023
As highlighted title sais Latest Updated failed - Crashed entire platform.
"Critical Error"
Update:
within 24h the plugin developers released a new update
New update broke functionality for me
By 
bguerrero12 on November 8, 2023
Cannot access or edit existing docs anymore. Same issue when creating new docs. Get message:
Not Found
The requested URL was not found on this server.
The best Wordpress doc plugin
By 
dhunter2023 on September 8, 2023
I have tried different Docs plugins for Wordpress. This is simply the best.
Pros: 1. Easy to use
2. Light-weight. This is extremely important. Some search engines will put limit on the page size. I used other Docs plugins, which add heavy codes to each page. The result is a huge penalty on the website ranking.
3. Multiple docs support.
Very simple to use and does what it is supposed to
By 
pjsgsy on March 20, 2023
I've had no issues in 6 months or so of slowly building up mydocumentation. It just works (so far!)
Not compatible with translation plugin Polylang
By 
liteweight on March 6, 2023
I would have left 4-5 after testing your plugin if you were more upfront on the repo. Please indicate wedocs is not compatible with any translation plugins such as Polylang.
Also please mention that your kb isn't built-up/coded with SEO in mind.
This would be nice for other user on the look out so we can all save time ;-)
best wishes
Nice plugin!
By 
hyudha on August 13, 2022
Excellent Plugin
By 
ecr007 on August 11, 2022
Great plugin. Simple and lightweight but customizable
By 
jdh1178 (jhinden) on March 7, 2022
