ShortPixel Image Optimizer – Optimize Images, Convert WebP & AVIF

Friendly and cooperative support team, the plugin is working fine as well

I've used this image optimization plugin for years. As a paying customer, as it's just worth the money. Tried other optimizers (which were nice), but ShortPixel is so well laid out, intuitive, and dependable. I don't need another.

Recently, I tried a few similar well-known plugins just to see what the optimization landscape was like. Nope. ShortPixel is still the best. It's hard to dethrone the King.

And it's worked flawlessly for me since day one. Until this morning, after midnight. I had a problem. Images stopped optimizing. Searched the knowledgebase and I had to email tech support for help.

Their contact form page stated "Our support team works 24/7 to help you." When I read that, I chuckled and thought "Yeah, right. 24 hours? Sure, whatever."

I submitted the form, within two minutes, I got a response. Yes, two minutes. Before opening the email I assumed "autoresponder." Just a canned autoresponder message saying they got my message and we'll get back to me sometime before the next solar eclipse.

But two minutes?

Then I read it. Hmmm. Seems specific to my situation with a remedy. And a human name attached to it. I've never gotten a response that fast to anything.

That felt weird. Like, proof of the theory we're living in a simulation weird.

At that point I assumed this must be some AI-generated helpdesk type response that analyzed my email and spitted out a canned solution reply.

(And, by the way, how did they even read my support email so fast and respond in turn? I basically wrote the support request equivalent of Ulysses, it was so long and detailed.)

No, it was a real response, from a real person, with a real solution.

And that solution worked.

And I was skeptical about the solution. They recommended clearing the queue cache and running bulk optimization (which would only apply to those unprocessed images.)

Before I ran it, I was 100% convince it would do nothing. This won't work!

I prejudged it and assumed failure.

Guess what, it worked!

They must have known it would work. Afterward, everything that was stuck and unprocessed got unstuck and got processed.

Everything and every test afterward worked great.

I was dumbfounded. Not so much that it was fixed, or fixed so fast, but the sheer velocity of the support responses. And the back and forth replies through email within minutes of each other.

No fumbling about asking me to check server configs, or firewall settings, or disabling plugins or themes, checking debug logs, php error logs, or a bunch of convoluted, burdensome things to try that wouldn't have amounted to anything.

First email, within two minutes offered a working solution.

Amazing. Use this plugin. Trust this plugin.

There support is superb, but if you're like me, you'll probably go years before having to contact them for support, if ever.

This image optimization plugin for WordPress is excellent! Light, fast. In a word: very efficient. Good job done by the developers of this plugin!

I faced a knotty problem with some custom folders. The support team had it cleaned up in no time.

Excellent product, really does the job well, and the bulk credits are fair value. Will continue to use! Switched over from Imagify, which isn't bad, but this just does it better and can also generate AVIF files 🙏

So grateful for the gift of 10,000 one-time credits for our non-profit website. Thank you

Definitely go with the paid version if you have a lot of images, the plug in is super easy to use, and the support is efficient and quick. I'll be using this for all my websites.

Since using this plugin on all my sites, the quality of my life has improved, as well as the performance of my websites, all for a fair price. Thanks Shortpixel Team!

I don't write a lot of reviews. But I have to say I'm very impressed with this team and their support. The plugin works great but to me what stands out is when something doesn't how is it handled? There was a minor issue on my site and the team went above and beyond to find fix and restore the problem data. I couldn't be happier

We switched to Shortpixel at the end of 2022 and have not regretted it for a second. The tool works perfectly and, above all, is absolutely unobtrusive for our users.
We have already had some contact with the support and development team and this in particular has made us very enthusiastic. Fast, friendly, helpful.
For those interested: We use NGINX and deliver the AVIF/WEBP images generated by Shortpixel directly via a NGINX config. Super smooth and fast. Google loves us :-)
Many thanks for the plugin and the support!