Best emails designer
By yuriz500 on April 13, 2024
top experience. quick start. Vow
Terrible customer service. Does not work with WPML
By sarosuf (lubimow) on April 2, 2024
This place has the slowest customer service. You will spend a month of your premium support waiting for help.
Keep in mind that you will have problems with the plugin working if you are using WPML. Your API key will be rejected and the premium features will stop working!!!!!
This is a disgrace for Automattic
Not working at all
By lira123 on March 16, 2024
Installed the plugin and its just showing a white page when I try to open it. Never seen that before.
bad joke - doesnt check subscriber email
By kayahnung on March 14, 2024
honestly, it's worse than a bad joke. mailpoet does not check whether the subscriber's email address already exists because of "violation of the privacy". what a nonesens.
Haven't been able to update Plugin for a couple years
By crystalazcare on March 4, 2024
We haven't been able to update from Version 3.87.2 because every time we try, it takes our whole website down and we have to restore from a backup version.
Now our sending is paused and the key we've been using for at least 2 years is showing "Not valid for premium" and not a valid DNS, even though nothing has changed in our DNS Settings with our domain. The plugin is telling us that the key is not valid for premium, which we don't have, and since we haven't updated the plugin for at least 2 years, there's no way a premium plugin has suddenly been added to the site.
We've not been able to send our newsletter for over 2 weeks and nothing has changed regarding the key, our DNS, or any of the settings on the site.
If we had the funds (we're a small non-profit) to pay someone for website support, we'd figure out a different tool to assist with mailing out our newsletter.
Excellent plugin
By TheRedMask on February 29, 2024
Vraiment excellent. Rien à redire. Il faut s'y connaître un peu, mais le plugin est fiable et robuste et répond à toutes les attentes. Et la version gratuite est hyper complète. Franchement bravo.
No support after a week
By Ricki (performis) on March 11, 2024
I have been trying to contact mailpoet support since a week. I haven't received any reply so far. I read here on the support forum that there is an unussaly high load of support ticket. So maybe I will adjust my review once I get an complete answer. So far not satisfied with service.
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Update: After 1.5 week I did get an satisfied answer on all of my questions. So satisfied costumer again. Hopefully the support will enhance.
Customer Support Vanished After I Purchased Premium
By pfeild on February 16, 2024
I had a fantastic initial experience with this plugin until I paid for a year of Premium.
Customer support is nonexistent. All of my inquiries with explanations and screenshots of the issue have received "Everything looks fine on our end!" style replies - so obviously - no one is reading support tickets. I've had an ongoing issue for a month and have yet to receive a reply that acknowledges the issue stated in the initial contact. This is in my top 3 worst customer service experiences that I have received during my 15 years in the plugin ecosystem.
Awful. Terrible. Inexcusable.
Total mess
By vi54 on February 13, 2024
Emails stopped sending, due to high bounce rate.
We contacted them immadiately and got no support for 8 days.
Now today — All previous sent emails and stats gone. With a huge error.
Seeking immediate help. We have over 11K paying subscribers haunting us for updates.
Support has only a simple contact form, no telephone number or status ticket system. Most horrible experience in my 22 years of professional WordPress development. Will review my current revieuw if a 100% fix is shown and proven.
Notification feature
By lguwp2021 on February 12, 2024
Nice post notification email design