Excellent!
By Paul (emailsbrowsing) on May 9, 2025
Excellent plugin and great customer service
A nightmare
By rostichep on May 7, 2025
An admin has entered the wrong password, he's blocked and I can't unblock him. Even by deactivating and deleting this plugin and cleaning up the database. I can't find an explanation anywhere. I'm banning this plugin forever, which makes my site unusable in the event of a password error. Grrrr
Great Service and Plugins
By makmacmc on April 14, 2025
I have been using SolidWP (since iThemes) for the past 10 years or so, and they have served me greatly.
I run all my clients through Solid Sync and use Solid Backups and Solid Security for all my client sites.
Highly recommend!
Great support!
By daniel.vos on April 8, 2025
They recently helped me troubleshoot a tricky problem.
No Further Action Needed
By stone74955 on February 24, 2025
That's right. Once you signup for Solid Security, no further action on your part to protect your website is needed.
Truly Solid
By Ericmuc on February 20, 2025
The login security and the use of modern passkeys and magic links are implemented exceptionally well - I haven’t seen a better solution elsewhere. I also find Trusted Devices very useful. This plugin elevates a WordPress site to a completely different security level.
Support is very helpful in answering questions, though some features are still missing, like the ability to customize the email design to match other emails. However, I’m hopeful for future development.
I’m really glad I found this plugin!
Great plugin - very feature rich, amazing support
By SliceCreative on February 4, 2025
I've been using SolidWp on my sites for a number of years and have found the plugin, and the team amazing. Their support is very responsive - not that I've needed much support as they have a good knowledge base, and it's rare that I have a technical issue and when I do it's usually something I've not done quite right.
Good plugin and good support
By barnabas1 on January 28, 2025
I've been using ithemes and Solid Security for some years now and always has been great. Support is also very helpful.
Poor Support, Not Reliable Plugin
By poppydev on January 22, 2025
Where is the plugin support? Looking at both Solid Security and Solid Central "Support" you haven't got back to a number of people having issues in the past month and those that you have replied to its been a non resolved, poor response.
For anyone else who is having issues with the plugin, I would suggest moving away from this down to the lack of support and try AIOS. At least the developers for this plugin have some decency to reply back to you in a few minutes or hours, even the general consumer who have got the plugin also tend to help out. Solid team need to learn by their competitors.
Shocking experience and due to my issue with the firewall not working and cannot turn it off (unless I disable the plugin), and the lack of support I will be removing this plugin on all sites asap.
Persistent, friendly, responsive support
By wildsoles on December 4, 2024
The tech support request was addressed promptly, and the support person was friendly and had the knowledge needed to help me sort through the problem. They stuck with it despite some hiccups in the process on my end. In an era of what is often poor customer service, this experience was a delight. You guys are doing it right.