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Customer Success Manager


As a Customer Success Manager, your role involves ensuring customer satisfaction and success by serving as a link between the customer and the company. Your goal is to help customers maximize the value of their investment in the company’s products or services.


  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Knowledge of customer service principles
  • Organizational skills
  • Analytical skills
  • Business acumen
  • Experience in customer service, sales, or account management
  • Availability to participate in video meetings between the hours of 10 am – 7 pm IST


  • Building and maintaining strong, long-lasting customer relationships
  • Identifying and communicating customer needs to internal teams
  • Driving customer adoption and usage of company products/services
  • Monitoring customer health metrics and proactively addressing potential issues
  • Collaborating with other teams to resolve customer problems
  • Developing and implementing customer success plans
  • Upselling and cross-selling opportunities to customers
  • Providing regular reports on customer account status and activity