10 Best WordPress Live Chat Plugins

1. Tidio Live Chat & AI Chatbots

Tidio is a comprehensive customer experience solution offering live chat, AI chatbots, and multichannel communication for online stores. It helps businesses provide excellent customer service and convert passive visitors into active buyers. The plugin is designed to manage all customer messages in one place, making it a robust helpdesk solution.

Key Features:

• Allows businesses to engage visitors on live chat for proactive problem-solving and selling.
• Provides pre-designed chatbot strategies to solve problems and increase sales.
• Automatically answers up to 70% of customer queries with Lyro AI for faster support.
• Facilitates cart preview, order history checks, and product recommendations directly in the chat.
• Can be easily added to a WordPress website in 30 seconds.
• Manages and resolves customer requests with a simple ticketing system.
• Offers WooCommerce product cards for an enhanced shopping experience.
• Routes every conversation to the right agent with the Departments feature.
• Integrates seamlessly with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue, and more.

Tidio offers most features in a free forever plan, with a 7-day free trial to test all features. For detailed pricing options, visit their website.

In conclusion, Tidio is a highly-rated live chat and AI chatbot plugin for WordPress, recommended for businesses aiming to provide excellent customer service and increase sales conversions.

2. JivoChat Live Chat

JivoChat Live Chat is a WordPress plugin optimized for business communication and customer support. It unifies all your communication channels in one place, including live chat, phone, email, and social media. The tool helps businesses to increase their conversions and sales by providing efficient customer service.

Key Features:

• Connect and manage all your communication channels from a single app
• Engage with visitors in real-time
• Manage customers with an in-app CRM or connect your favorite CRM
• Offer calls to visitors via live chat and/or connect your phone number to Jivo
• Omnichannel communication
• Send and receive messages through various platforms like Facebook Messenger, WhatsApp, Apple Business Chat, etc.
• Capture inquiries even when you’re not available
• Offer calls to visitors when chat isn’t enough
• Transfer chats to colleagues or invite them to participate in open support chats
• Keep track of your clients and manage them efficiently
• Store all visitor information and conversations without limit

JivoChat Live Chat is a freemium plugin. It offers a 14-day trial, after which users need to purchase a subscription. The support for this plugin is available 24/7. It is trusted by more than 290,000 users and is compatible with multiple languages.

In conclusion, JivoChat Live Chat is an all-in-one solution for businesses looking to boost their customer support, engagement, and sales through an integrated communication system.

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3.LiveChat

The LiveChat WordPress plugin is designed to help businesses communicate with customers in real time while they’re browsing the website. It allows you to answer queries as they come in, send personalized messages based on different criteria, and use the chat widget as a contact form for offline messages or even to enable customers to sign up for your mailing list.

Key Features:

• Efficient communication through targeted messages.
• Personalization features for custom colors and messages to match your website.
• Different themes for the mobile experience and the addition of team photos for personalized interactions.
• Quick replies to answer repetitive questions and chat tags to streamline communication.
• Ability to handle multiple chat windows across different pages.
• Seamless integration with popular third-party apps and services including Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, Salesforce, and more.
• Works well with any WordPress theme or WordPress template without any modifications.
• Compatible with popular WordPress site builders like Elementor Page Builder, Divi Builder, WordPress Page Builder, Beaver Builder, etc.

The WordPress Live Chat Plugin by LiveChat is free, but you need to be a LiveChat customer.

In conclusion, the LiveChat plugin for WordPress is an efficient and customizable tool for businesses to enhance customer interaction and support on their website. It’s user-friendly, versatile and easily integrates with various other platforms, making it a valuable addition to any WordPress website.

4. Tawk.To Live Chat

Introducing Tawk.To Live Chat – your all-in-one solution for real-time customer engagement on your WordPress site. This powerful plugin seamlessly integrates the robust features of Tawk.To, providing you with a cutting-edge live chat experience.

Engage visitors instantly, enhance user interaction, and boost customer satisfaction effortlessly. With customizable chat widgets, intelligent triggers, and a user-friendly dashboard, Tawk.To Live Chat ensures you stay connected with your audience 24/7.

Key Features:

• Gain valuable insights by monitoring and chatting with website visitors in real time.
• Increase conversions by greeting new and returning visitors, helping them through their journey, and messaging them before they leave your page.
• Stay connected from anywhere and respond to your customers from your computer or mobile device.
• Compatible with all modern browsers.
• Provides unlimited messaging, ticketing, and your own Knowledge Base.
• Integrates seamlessly with WordPress and is used by over 5 million companies.
• Allows you to monitor and chat with visitors on multiple websites from a single dashboard interface.
• Personalize greetings and share promos using Trigger messages based on visitor’s location, past visits, page views, and more.
• Easily share answers to FAQs and provide self-help to customers with your own Knowledge Base.
• Create and assign tickets in a built-in support desk and ticketing system.

Tawk.To Live Chat is completely free, with no limits to the number of agents, chat volumes, or sites where you can add widgets.

Tawk.to Live Chat is a comprehensive, free solution for businesses looking for an efficient way to engage and support their customers in real time.

5. 3CX Free Live Chat

3CX Free Live Chat, Calls & WhatsApp is a comprehensive communication plugin for WordPress. It allows you to engage with your website visitors via live chat, voice calls, video calls, WhatsApp, Facebook, and text messages. With over 30,000 active installations, it is a tested and reliable solution.

Key features:

• Deliver WhatsApp business messages directly to your Web Client, Desktop, and Smartphone Apps
• Connect with users through Facebook and Text messaging
• Facilitate free live calls directly from the browser
• Team Messaging feature to manage customer queries across multiple agents
• Replace your existing phone system with a cloud-based one
• Live Chat functionality
• Inbound WhatsApp, FB, Text
• Video Conferencing for up to 25 participants

This plugin is completely free, with no cost attached to any of its features, regardless of the size of your operation.

In conclusion, 3CX Free Live Chat, Calls & WhatsApp is a robust and versatile communication tool that can transform the way you interact with your website visitors, enhancing customer service and driving sales.

Not sure if 3CX Free Live Chat fits best? Create a disposable test site in seconds with InstaWP’s one-click sandbox builder and experience how each plugin works in real time.

6. Smartsupp

Smartsupp is a WordPress live chat plugin that uses a combination of AI, live chat, chatbots, and lead generation techniques to enhance online sales. It helps businesses engage with visitors and customers, converting them into loyal customers. Smartsupp is trusted worldwide by over 100,000 webshops and websites.

Key Features:

• Chat and Connect: This feature allows businesses to establish relationships with their customers. It involves a fast chatbox feature integrated with Messenger and email.
• Convert and Conquer: This feature uses lead-gen chatbots and automated messaging to turn visitors into customers.
• Engage with AI: This feature employs AI-powered sales and customer care assistants to keep visitors and customers engaged.
• Unlock Insights: This feature allows businesses to gain a deeper understanding of their customers, their team’s performance, and more.
• Live Chat: This feature enables real-time connection with customers.
• Chatbot: This feature uses a personalized assistant that engages with visitors, answers their questions, and guides them to the right products.

Smartsupp is freemium, offering a free version with basic features alongside premium versions that offer more advanced features. The premium versions come in different pricing tiers depending on the features needed.

In conclusion, Smartsupp is a powerful plugin for businesses looking to enhance their online sales and customer engagement. Its robust features offer a comprehensive solution for customer interaction, lead generation, and sales conversion.

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7. Crisp

Crisp Live Chat is a comprehensive and free live chat plugin for WordPress websites designed to help businesses grow their email lists, generate leads, and enhance customer relationships.

Key Features:

• Live Chat: Allows site visitors to chat with you in real-time. This can be used for support, sales, and marketing purposes.
• Real-Time Notifications: You are notified instantly when a live chat starts, ensuring you never miss an opportunity to connect with a customer or lead.
• Chatbot: This feature allows you to automate some of your chats with a no-code chatbot builder.
• Multiple Plugins: Inside Crisp, you can add plugins to extend the power of your live chat.
• Enriched User Profile: See important information about your visitor, including email, full name, picture, location, social networks, and browsed webpages.
• Enriched Conversations: The chat system includes fun features like smileys and animations.

This plugin is free to use.

Crisp Live Chat is an excellent tool for businesses looking to improve customer engagement and generate leads. With its comprehensive features and free price tag, it’s a valuable addition to any WordPress site.

8. Floating Chat Widget

Chaty is a WordPress plugin that allows website owners to connect with visitors through popular communication channels such as WhatsApp, Facebook Messenger, Viber, Slack, Telegram, TikTok, and many others. The plugin helps to improve customer support, lead generation, and even direct customers to your physical location.

Key Features:

• Connect with website visitors via WhatsApp and 20+ other chat channels.
• One-click chat or call now phone button for easy customer interaction.
• Display different chat channels for different pages.
• Show the widget only during your opening hours.
• Pending messages icon to increase chat button click rates.

Chaty is a freemium plugin. The free plan offers unlimited chat channels, location selection of the widget, custom call-to-action messages, and basic customization features. The Pro version provides additional advanced features such as WhatsApp Business, Google Maps and Waze channels, multi-widget features, and more.

In conclusion, Chaty is a versatile live chat plugin that helps boost customer engagement and lead generation by allowing website visitors to connect with you through their preferred communication channels.

9. Live Chat by Formilla

The Formilla Live Chat Software plugin allows WordPress site owners to interact with their visitors in real time. This can be useful for answering questions, providing support, or generating sales. It offers both free and premium services.

Key Features:

• Instant installation: The live chat button appears on your site as soon as the plugin is activated.
• Real-time visitor monitoring: This feature lets you see the number of active visitors on your site and initiate chats with them. (This is a paid feature).
• Custom chatbots and AI chatbots: These bots can automatically respond to common visitor questions. (This is a paid feature).
• Proactive chat: This feature automatically initiates a chat after a defined number of seconds. (This is a premium package feature).
• Smart messages: These allow you to automatically display custom messages to your website visitors. (This is a premium package feature).
• Marketing automation via email and in-app Messaging: This helps drive customer engagement. (This is part of the Growth package).
• Canned (saved) replies: These allow you to quickly respond to commonly asked questions.

Formilla Live Chat Software is a freemium plugin, offering free services with additional premium features available for purchase. The free package comes with 15 days of premium services to get started.

In conclusion, Formilla Live Chat Software is a comprehensive and feature-rich plugin that can greatly enhance the interactive capabilities of your WordPress site, improving customer service and potentially boosting sales.

10. Live Chat with Messenger

The Live Chat with Messenger Customer Chat plugin is a comprehensive tool that allows you to support your customers through Facebook Live Chat. With over 1 billion active monthly users on Facebook Messenger, this plugin offers a permanent chat history for both the store owner and customer.

Key Features:

• Support customers via Facebook Live Chat
• Permanent chat history for both store owner and customer
• Extra features like integration with 20+ email service providers and social accounts, countdown timers, custom images, user-friendly and responsive design, and mobile-friendly.
• Include targeting rules like display on certain pages, time on site, scroll down page, exit intent, new/returning visitor, geo-targeting, and more.

The plugin is freemium with a 30-day free trial. The pricing plans include:

Starter: 3,000 customer visits per month for $9.99/month. Premium versions of all tools.
Express: 15,000 customer visits per month for $19.99/month. Premium versions of all tools.
Platinum:150,000 customer visits per month for $49.99/month.

All plans include multiple websites, multiple tools on the same website, no branding, email service integration, custom CSS, custom images, Google Analytics integration, and more. The plugin also guarantees a refund of your first payment if you do not see an increase in your sales in 30 days. Custom plans are also available.

In conclusion, the Live Chat with Messenger Customer Chat plugin is a robust tool that enables businesses to offer effective and efficient customer service through Facebook Live Chat, contributing to an improved customer experience and potentially increased sales.

Final Word

In today’s digital world, users expect immediate answers—and WordPress live chat plugins help you deliver just that. Whether you’re running a small blog, a growing WooCommerce store, or a client services business, the right chat solution can dramatically improve engagement, trust, and conversion rates.

Each plugin on this list has its strengths, but the real key is testing them in your unique environment. Want to try them risk-free? Use InstaWP to spin up instant WordPress sandboxes, test compatibility, and preview the chat experience—without touching your live site.

👉 Start smart. Test with confidence. Choose the live chat plugin that makes every conversation count.

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